APCO and George Mason University recently sent out a postcard
with information to complete a survey to update Project RETAINS. The completed
surveys will report on call center characteristics, employee and job
characteristics and trends, retention and turnover rates, predicting
psychological distress, and defining the dispatch position. There are currently
two different surveys – one for PSAP directors/managers and the other for PSAP
telecommunicators.
The deadline for survey completion is June 30, 2017. Please contact Katherine Rupp to obtain your access code to
participate in this important research if you did not receive a postcard.
Thank you in advance for your assistance and APCO looks forward to your
receiving your survey responses.