APCO Staff Spotlight

Francesca Orozco, Customer Service Coordinator

Francesca joined the APCO Institute staff in 2014 and works as a customer service coordinator. In this capacity, she ensures that all APCO-certified students and instructors receive guidelines to help them remain current in their field.

Francesca processes recertifications, as well as APCO instructor applications and upgrades. She takes great pride in providing excellent customer service. Since joining APCO, Francesca feels very fortunate to have played a big role in the release of APCO’s new online recertification process, during which she was able to put her all into making things more efficient for customers.