APCO International expresses our gratitude to public safety professionals everywhere. Thank you for your service and have a safe and happy holiday weekend.
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With only a few weeks left to submit your proposal, take some time and ask yourself:
- Are you a public safety communications industry leader?
- Do you have a unique solution you want to share?
- Have you recently implemented an innovative idea?
If the answer is yes to any of those questions, you should be part of APCO 2017's educational program. For more information.
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Jim Kowalik of Pembroke, New Hampshire, has been a local frequency advisor for 16 years. He has been employed by the New Hampshire Department of Safety State Police Division for over 30 years and currently holds the position of Communications Supervisor II.
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Xybix
Motivation and overall morale in the dispatch center are difficult to maintain, and with the encroaching holidays, one thing is certain: 9-1-1 dispatchers are called to be at the top of their game. So, what can you do to help motivate and maybe inspire your dispatchers this holiday season?
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9-1-1 Magazine
There is so much focus on the move to Next Generation 9-1-1, particularly the addition of text-to-9-1-1 to our public safety tool kit. Much of the attention is around the technology and how to fit this new communication medium into workflows. Of course, all that must take place before a single text-to-9-1-1 message is answered, but we shouldn’t lose sight of the work that follows—the daily challenges call takers will face to adapt their honed skills to the text-to-9-1-1 world.
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Crain's Cleveland Business
Cuyahoga Community College is launching a program designed to address the shortage of dispatchers needed to staff regional emergency call centers. The five-week training program, developed by Tri-C's Public Safety Center of Excellence, was developed in response to a request from the city of Strongsville, which saw the training need after forming the Southwest Emergency Dispatch Center with Berea, Olmsted Falls and North Royalton.
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9-1-1 Magazine
With the rise of social media we've also seen a rise in disaster-related responses during and after a crisis. Monitoring social media during a disaster has gone from a "nice to have" to a "must have."
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The Telecommunications Industry Association (TIA) has issued a call for interest to open a new project, TIA-102.BAHA-A, Fixed Station Interface Messages and Procedures. Key stakeholders for this specification include manufacturers, developers, testers, system administrators and users of Land Mobile Radio (LMR) systems that use the Fixed Station Interface.
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