All of us at APCO International continue to send our thoughts and prayers to all of those affected by the senseless act of terrorism that happened one year ago this week in Orlando.
To the public safety communications professionals at the Orlando Police Department, Orange County Sheriff's Office, Orlando Fire Department, Orange County Fire/Rescue and all the assisting agencies, your hard work, dedication and tireless efforts were appreciated and valued by your fellow professionals nationwide.
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9-1-1 is part of America’s critical infrastructure, but it profoundly lags behind in technology. Public safety communications professionals across the country deserve to have the best tools available to protect and save lives. Next Generation 9-1-1 promises to deliver many benefits, including putting 9-1-1 on par with technology used in the commercial sector, which for today means seamlessly exchanging texts, photos, videos, multimedia and other data. What will it take to finally make good on this promise and achieve fully deployed NG9-1-1 service throughout the United States?
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Measuring the PSAP Performance Metrics That Matter
Wednesday, June 21, 2017 | 1:00 - 2:00 p.m. ET
We've all heard the saying "You can't manage what you don't measure." Nowhere is this truer than in the public safety answering point (PSAP) where call handling, response times and quality of service can literally mean the difference between life and death. All emergency communication centers have performance targets they strive to meet – but are they the right measurements and goals? How effectively and efficiently are you able to track performance against them? Do you spend hours upon hours compiling statistics and sorting through data? How accurate and timely are the results? And once you have the data, how can you use it to make smarter decisions to optimize your PSAP's performance?
During this webinar, we'll review the current standards that define how most PSAPs measure performance today, the challenges involved and show you a better way. Register now.
Sponsored by 
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APCO and George Mason University recently sent out a postcard with
information to complete a survey to update Project RETAINS. The
completed surveys will report on call center characteristics, employee
and job characteristics and trends, retention and turnover rates,
predicting psychological distress, and define the dispatch position.
There are currently two different surveys – one for PSAP
directors/managers and the other for PSAP telecommunicators.
The deadline for survey completion is June 30, 2017. Please contact Katherine Rupp to obtain your access code to participate in this important research if you did not receive a postcard.
Thank you in advance for your assistance and APCO looks forward to your receiving your survey responses.
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Mark Anderson, Senior Information Analyst 
Mark Anderson has a Master's of Business Administration from Shenandoah University in Winchester, Va., and has been employed by APCO since February 2017. He has extensive IT skills including systems analysis and management of customer relationship database systems. Prior to joining APCO, Mark worked for several associations in Washington, D.C., in similar roles providing systems analysis and systems administration, before moving full-time to Daytona Beach. Outside of work, Mark is an avid outdoorsman and enjoys all types of fishing and spending time with his wife on the beach.
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RCR Wireless News
Augmented reality helmets. Resilient fog computing. Real-time video analytics. These are just a few of the 33 projects that were awarded $38.5 million in funding by the National Institute of Standards and Technology’s Public Safety Communications Research Division in its first round of grants to spur innovation in public safety communications.
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Fire Chief
From the very beginning, the concept of a dedicated broadband spectrum for public safety encountered significant obstacles. Announced by telecom pioneer Morgan O’Brien at the 2006 International Wireless Communications Expo, the idea of a nationwide public safety broadband network faced reluctance from members of Congress and opposition from various commercial wireless carriers and other companies.
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Police One
The National Blue Alert Network allows information about violence against police to be shared as quickly as possible through the Emergency Alert System. Blue Alerts, like dangerous weather alerts and Amber Alerts for missing children, may be used by local and state authorities to provide early warnings of violent threats against police and to help apprehend suspects.
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Nogales International
Recognized for actions ranging from returning a lost toddler to his parents to shooting menacing bears, 15 public safety officers from around Santa Cruz County were honored during a banquet last week sponsored by the Nogales Rotary Club.
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KRISTV
If there's an emergency in Corpus Christi, Texas, who are you going to call? 9-1-1 is designated for real, serious, life-threatening emergencies. On average, people call CCPD dispatchers 50,000 times a month. But Corpus Christi dispatchers estimate more than a third of the calls they receive are not real emergencies.
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