As NG9-1-1 technologies are enhancing the capabilities of emergency communications, they are also posing new threats. Take a proactive approach and attend this intensive one day training event where attendees will learn important information on cybersecurity, Next Generation 9-1-1, mobile apps and the big-picture challenges facing PSAPs. The goal of Envision is to bring attendees up to speed so they can train their teams and adjust their operations to meet the demands of today's technology.

Attendees can earn up to 6 CEUs toward your professional development goals. View the program for both Anaheim and Tampa at apcoenvision.org.

And don't forget, APCO members SAVE money on registration. For a limited time, APCO full and associate members can register for less than $100. Register now

Begin your journey to executive leadership by applying now for acceptance to APCO’s Certified Public-Safety Executive (CPE) Program. Submit your application by October 15 to be considered for the next CPE class, which begins in January 2019.

Register now for APCO’s next webinar, "Setting Goals: A Goal Without a Plan is Just a Wish" scheduled for Thursday, September 20, from 1:00 to 2:00 p.m. ET. Free for APCO members.

Fond du Lac Reporter Telecommunicators are the first responders in emergencies but are often unrecognized because callers may believe they are talking to police, fire fighters or medical personnel.

Houston Herald Telecommunicators must piece together disparate pieces of information to direct responders most efficiently to the scene of an emergency.

Cyberscoop Americans don’t know who to call when faced with a cyber crime, and it hurts law enforcement’s ability to respond in a coordinated fashion, the former agent argues.

The Island Packet The fire department’s response to a house fire was delayed because 9-1-1 was unavailable from mobile phones, officials said.

Cleveland Daily Banner Upon installation of fiber optics and a router, the backup center will be able to function independently from the county’s 9-1-1 emergency communications center.

Registration is now open for these APCO Institute courses just added to our training schedule.

Communications Center Supervisor 4^th Edition, #50720 – Fayetteville, NC – 9/17/18 – 9/19/18
Communications Training Officer 5^th Edition, #51101 – Belchertown, MA – 9/17/18 – 9/19/18
Communications Center Supervisor 4^th Edition, #51173 – Georgetown, TX – 9/19/18 – 9/21/18
Bullying and Negativity in the Communications Center, #51158 – Jerome, ID – 9/20/18
Emergency Medical Dispatch 5.3, #51103 – Collins, MS – MS State Fees – 9/24/18 – 9/27/18
Active Shooter Incidents for Public Safety Communications, 2^nd Edition, #51228 – Montreal, QC – 11/5/18
Held in conjunction with the APCO Canada 2018 Conference
Disaster Operations and the Communications Center, #51229 – Montreal, QC – 11/5/18
Held in conjunction with the APCO Canada 2018 Conference
Bullying and Negativity in the Communications Center, #5123 – New Brunswick, NJ – 12/4/18
Communications Center Supervisor 4^th Edition, #51224 – Gulfport, MS – MS State Rate – 12/18/18

See the full schedule of all upcoming live courses