APCO’s Annual Conference and Expo is fast approaching and we have the remaining program updates for the Cutting Edge Developments track to share. APCO’s Government Relations Office chooses content for this track, and we make a habit of holding one or two sessions open as close to the conference as possible to make sure we’re delivering truly “cutting edge” content. For more information
This standard identifies specific areas of communications center performance that should be measured in order to benchmark center effectiveness. The public may review and comment on this candidate standard from August 16 through September 30, 2019. For more information
The revision of this standard will provide emergency communications center (ECC) managers with a standard list of incident type codes to facilitate effective incident exchange between Next Generation 9-1-1 ECCs and other authorized agencies. The public may review and comment on this candidate standard from August 2 through September 16, 2019. For more information
Deploying NG9-1-1 in the Cloud: The Truths, Myths & Best Practices Wednesday, September 25 | 1:00 p.m. The “cloud” has great potential to increase 9-1-1 system resiliency and reduce the costs associated with hardware purchase and replacement. Learn about the drivers that influence the design and implementation of cloud-based NG9-1-1 systems and discover how public safety can get the most out of leading public cloud solutions. Register now
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Beyond Location: Trends in Additional Emergency Data Tuesday, October 8 | 1:00 p.m. Real-time information from connected devices and medical databases affords public safety agencies the opportunity to provide data-driven, personalized emergency response. Hear from Jonathan Jones, Operations Manager of Athens-Clarke County Communications Bureau and members of the RapidSOS Public Safety Team on how public safety practitioners are approaching additional emergency data today and in the future. Register now
APCO needs volunteers to complete a 10-15 minute test that will help us better organize the content on our website. This might be the easiest test you ever took because there are no right or wrong answers - we are just looking for your impressions. The test will be available online from August 5-16. Please email marketing@apcointl.org if you are interested.
An Ohio state law requires telecommunicators to establish whether there is a medical emergency associated with calls and to follow emergency medical dispatch procedures until an ambulance arrives.
The Upper Missouri River Regional Dispatch Center’s use of the RapidSOS program allows public safety telecommunicators to immediately determine the location of a caller usually within 15 feet.
EMA Director Jessica Yeager told a local civic group about the stresses, education and changes in technology that characterize life as a public safety telecommunicator.
Public safety telecommunicators and volunteers take the lead with a call to seniors who are enrolled in the Senior Assistance Freedom Enrichment program. If there is no answer, police stop by to make sure everything is OK.
In certain situations, people are unable to verbally communicate during an emergency call. To help, Google plans to introduce a feature on its phone app that allows people on emergency calls to share information about the assistance they require to the operator without speaking, using an automated voice service. If you have feedback about the feature, please complete this Google form or email e911@google.com.
Maury County (Tennessee) public safety telecommunicator Tina Hodge called the visit by therapy dog Molly “a nice little surprise” as she pet the 8-year-old pup in the emergency communications center lobby.
After a college student tragically died during her first week at Indiana University, her mother began a program to raise awareness of the dangers as students begin life away from their families.
County telecommunicators say that they are getting about 40 accidental calls a day. Officials say people should stay on the line to explain that the call was an error.
Improvements include Locution, which uses voice alerts to automatically reach fire and emergency services, and ASAP to PSAP, which allows computer connections with home alarm companies.
Coweta County (Georgia) communications officer Tim Eason walked two men on the phone through CPR on their co-worker who had just suffered a heart attack. The hospital honors local first responders monthly for going above and beyond the call of duty.
