PSC eNews Weekly

Volunteers Needed to Help Develop New Standard

Stress is a known issue within public safety communications. As emergency communications evolve, more and more agencies, both traditional and non-traditional, are exposed not just to the trauma of a phone call but now CCTV, videos, pictures and text. This standard will provide agencies with recommendations and requirements for identifying and mitigating the early warning symptoms of stress in public safety telecommunicators. You do not have to be an APCO member to participate in this group. If you or anyone you know is interested, please sign up.

Upcoming Webinar: LMR to LTE

FirstNet, Built with AT&T, will provide an update on the ongoing LMR to LTE transition in the public safety industry. The many benefits associated with implementing LMR to LTE will be discussed as well as the variety of ways you can establish LMR to LTE push-to-talk. Additionally, new products that can make the LMR to LTE transition easier for agencies operating any type of radio system will be highlighted. Free for members; worth one CEU.

LMR to LTE: Best Practices to Ensure Ongoing Public Safety Interoperability
November 20, 2019 at 1:00 p.m. ET
Sponsored by FIrstNet, Built by AT&T

New Format Makes It Easy to Find Your Next Training Course

Get the most up-to-date information about APCO Institute training courses offered live and online. Our new format allows you to search and sort by course name, number, date and location. Try it out for online and in person courses.

Industry News

APCO Files Project Initiation Notification to Reaffirm Standard for Common Status Codes for Data Exchange

APCO filed a Project Initiation Notification to reaffirm APCO ANS 1.116.2-201x Public Safety Communications Common Status Codes for Data Exchange. The revision and re-designation process occurs every five years for all American National Standards. This ensures that all standards are up to date with current trends in operations, training and technology.

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Two Locals to Be Honored as Heroes at the Oklahoma Public Safety Conference

Bartlesville Examiner-Enterprise

Communication systems manager Justin Beaver from the city of Shawnee (Oklahoma) has been named the state’s 9-1-1 Technology Person of the Year.

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San Juan County (Washington) Public Safety Telecommunicators Recognized for Exemplary Performance

San Juan Islander

Managing the complex rescue of a hiker who had fallen down a bluff into the water in a remote location at night won the San Juan County Dispatch Team the 2019 Washington State Telecommunicator Team of the Year award.

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Public Safety Telecommunicator Call Saves Pennsylvania Family From Carbon Monoxide Leak

16 ABC The News Station

“We probably wouldn't have woken up” said Lori Masi. Public safety telecommunicator Haleigh Powers awoke her when a home security alarm warned of rising levels of the deadly gas.

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Luzerne County (Pennsylvania) Receives $1 Million State Grant for 9-1-1 Emergency Radio Project

Times Leader

The grant will help defray the costs of a $20.7 million project to replace the county’s 20-year-old analog system.

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Sarpy County (Nebraska) Begins Pulling Data From 9-1-1 Calls to Help Improve Emergency Services

Fox 42

The Emergency Call Tracking System will measure how many calls, their duration and the speed at which calls are answered. It will also track circuit routing and how often calls are transferred.

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Bellmead, Waco (Texas) Public Safety Telecommunicators Recognized With Lifesaving Awards

Waco Tribune-Herald

Public safety telecommunicators Kelsey Smith, Michael Blohm and Kim Thomas were recognized for their actions getting help to a convenience store employee who had been shot three times during a robbery. “They really did save his life” said Bellmead Interim Police Chief Danny Smith.

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A Day in the Life of a Fayetteville (Arkansas) Public Safety Telecommunicator

5 News

Fayetteville Police Department Central Dispatch Center telecommunicators field about 120 calls a day with the call total rising by 30 to 50 during severe weather events. They say the key is to maintain your cool in a stressful job.

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