On November 22, the Federal Communications Commission plans to adopt new rules concerning the location information wireless carriers must provide when someone calls 9-1-1 from indoors, such as a high-rise apartment or office building. The new rules are intended to ensure the height of a 9‑1-1 caller is known within 3 meters for 80% of calls, expressed as a “Height Above Ellipsoid” (which is a raw technical format for altitude). This would not provide actionable location information for emergency communications centers (ECCs), and it would likely shift costs to ECCs to somehow convert the raw altitude information into something useful. APCO and a handful of 9-1-1 directors from across the country stand alone in calling on the FCC to require carriers to provide better location information for 9-1-1, such as the floor of the caller. APCO will continue to press for needed changes. See our fact sheet describing the consequences of the FCC’s proposal. View letters describing these issues in greater detail.
9-1-1 Beyond the Call: Getting the Big Picture Thursday, December 5, 2019 | 1:00 p.m. - 2:00 p.m. ET
During this webinar, attendees will learn how to look beyond the call and get the big picture of what’s happening as well as how and why, so they can effect true transformation. This webinar is free for APCO members and offers one CEU. Register now Sponsored by NICE
Deadline to Volunteer Is November 24 APCO is looking for training, technical and operational subject matter experts to help develop standards in these areas:
The Tioga County 9-1-1 Emergency Communications Center held an open house to celebrate 40 years of answering emergency calls. The center's staff of 16 has a combined experience of 163 years answering emergency calls.
The girl knew to dial 9-1-1 when her mother collapsed in the snow. Telecommunicators quickly dispatched help and told the girl how to signal her location to emergency responders.
After only four months on the job, Makenzie Cleary handled a call about a man suffering from an allergic reaction after being stung by a swarm of bees. Her quick action saved his life.
Telecommunicator Angel Hunsaker, a 17-year veteran and floor supervisor, was awarded Communicator of the Year at the Idaho Public-Safety Access Point conference.
Public safety telecommunicator Debbie Haynes was recognized as a “consistent professional” who is a certified instructor and serves as a communications training officer.
The "Health One" program will respond to the 42 percent of Seattle Fire Department’s medical calls considered “low acuity,” including substance abuse, non-emergency medical issues or a need to access services.
