Glynn-Brunswick 911, Georgia, has received Agency Training Program Certification, a Project 33^® Initiative, from APCO International.

A public safety telecommunicator asked the girl questions to assess the status of her mother and assured her that help was on the way. The mother is now back home after being treated in the hospital for four days.

Lt. Russell Mengel said police received 588 of the calls in a three-week period, many from children who dialed phones given to them to play with.

Adam Timm, founder of The Healthy Dispatcher, explained how the right leadership techniques not only keep public safety communicators on the job but improve performance in the comm center.

After his mother collapsed in the bathroom, the boy called 9-1-1 and gave detailed information about her condition and where they lived.

The new CAD system and unified communication system allows public safety telcommunicators to better pinpoint calls and send the nearest first responders, resulting in a county-record number of "star of life" awards being given for saving a life. 

A new report warns local governments they must “act immediately to improve preparedness” in the face of cyber attacks.

Android and Apple's new hands-free, voice-activated personal safety app has raised some concerns about the possibility of misdials to 9-1-1 centers. 

The proposal will require cell phone carriers to implement the new number, which could improve access to crisis intervention and help reduce the stigma related to seeking help for thoughts of suicide, within the next 18 months.