PSC eNews Weekly

[Webinar] COVID-19 Q&A With 9-1-1 Center Leaders: May Update

Fri, May 1, 2020 | 1:00 p.m. ET | Free to All
In our continuing effort to provide updates and help 9-1-1 centers benefit from lessons learned, APCO and NICE are co-hosting another COVID-19 webinar, featuring a Q&A with 9-1-1 leaders from emergency communication centers around the country. They’ll update you on new developments since the last webinar and take questions to help your 9-1-1 center stay ahead of this rapidly evolving situation. Find out how they’re coping in the current crisis, what has worked, what hasn’t, and what they’re planning next.

This webinar will be an interactive Q&A and information sharing session, so please submit your questions to PSInfo@nice.com ahead of the live webinar.
Register now

APCO Comments to FCC on Public Safety Aspects of Open Internet Order

On April 20, APCO filed comments with the Federal Communications Commission regarding the public safety implications of the Commission’s Open Internet Order (also referred to as "net neutrality"). A federal court directed the Commission to specifically consider the potential impacts of internet regulation policies on public safety. APCO pointed out the need to ensure reliable public safety communications including 9-1-1 calls and alerting platforms and noted that public safety agencies rely upon a variety of broadband services in carrying out their missions, including during emergencies.

Commercial Advisory Council (CAC) Nominations

The Commercial Advisory Council (CAC) is accepting applications for new members. Submit your application by May 31, 2020. For more information

#TeammatesInAction: Tiffany Wayland, City of Newport News, Virginia

APCO International applauds the work of CTO Tiffany Wayland of the City of Newport News, VA, and is proud to recognize her as a “Teammate in Action” for her lifesaving work during an incident involving a suicidal and homicidal suspect with firearms. Read her story.

Industry News

Calm in the Chaos: McDowell (N.C.) 9-1-1 Answering the Call

The McDowell News

The 16 public safety telecommunicators in the emergency communications center were recognized during National Public Safety Telecommunicators Week for being "silent heroes working diligently behind the scenes to protect not only the citizens who are calling for help but also the emergency personnel who are being dispatched to the incident site."

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New Orleans 9-1-1 Scales COVID-19 Response With Quick Base

SD Times

The software is being used by the city to track the spread of the virus including the location of symptomatic individuals and areas where violations of closure orders or illegal evictions are happening.

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Queen Anne’s County (Md.) Recognizes Public Safety Telecommunicators

My Eastern Shore MD

A statement for National Public Safety Telecommunicator Week recognized “our heroes working behind the scenes 24 hours a day, 7 days a week to keep our community safe.”

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Casper-Natrona County (Wyo.) Emergency Communications Center Now Receives 9-1-1 Text Messages

K2 Radio

Casper-Natrona County Public Safety Communications Center Manager Lori Jackson stressed that the new service would help people with speech and hearing disabilities contact public safety telecommunicators in an emergency.

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Heroes on Call: Public Safety Telecommunicators Double Down on Duties During Pandemic

The Vindicator
In response to the novel coronavirus pandemic, Austintown Township Communications Center (Ohio) telecommunicators are asking about symptoms of callers and tracking the location of people who have tested positive.

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