The APCO 2021 Call for Speakers closes TODAY! If you are interested in sharing your expertise and insights at the conference, taking place August 15-18, 2021, in San Antonio, submit your proposal before the end of the day.
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Beginning today, December 18, APCO is accepting comments for the candidate American National Standards (ANS) Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators. This standard will identify training requirements for handling calls involving emotionally distressed individuals. The public may review and comment on this candidate standard from December 18, 2020, through February 1, 2021.
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APCO recently launched RETAINS® Toolkit 3.0 that provides agencies with a suite of staffing and retention tools. Based on updated research, new data and a focus on what ECCs need, APCO released two products to assist agencies in achieving maximum results in staffing, retention and employee satisfaction:
- The RETAINS Toolkit 3.0, which provides agencies with a platform to complete a comprehensive review of their ECC and provides one report generation for each report type in the toolkit.
- A new report titled "Staffing and Retention in Public Safety Answering Points (PSAPs): A Supplemental Study" based on a study conducted by George Mason University (GMU) on behalf of APCO. The study takes up many of the issues addressed in previous studies and considers two more recent trends in ECC operations: use and awareness of new technologies and virtual and physical consolidation of ECCs.
For more information, visit APCO RETAINS or email retains@apcointl.org.
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The APCO Young Professionals Taskforce recognizes Zachary Dykes as this quarter’s young professional spotlight. Zachary serves as a Communications Operator with the Missouri State Highway Patrol at their office in Springfield, MO. As a state agency, their call load is predominantly centered around traffic complaints, but they do occasionally handle criminal complaints and render assistance to other area agencies.
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Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.
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There is still time to submit a nomination for the NG911 Institute's 911 Honor Awards. The awards recognize the heroes and leaders of the 9-1-1 community. You can submit a nomination for actions that took place anytime between November 1, 2019, and December 1, 2020. Categories include citizen in action, government leader, public safety professional, industry professional, outstanding call center and NG9-1-1 awareness.
The deadline has been extended to December 31, 2020. Don't wait - submit your nomination today.
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KOIN
Emergency calls in Portland have risen dramatically and “Pretty much everyone on the floor is running at some level of stress,” according to Senior Emergency Communication Dispatcher Jeanette Hopson.
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EastIdahoNews.com
The telecommunicator has gone through health problems and is confined to a wheelchair but has continued to help others at work and through charities during her own struggles.
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KCEN
San Antonio is the first city in the nation to route some calls to telemedicine when a trip to the hospital is not appropriate, and officials say the initiative is especially important during a pandemic.
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Richlandsource
Stephanie Evans, who joined the agency in 2005, was recognized for her technical knowledge, enthusiastic attitude and teamwork.
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KVOE AM 1400
The Special Needs Awareness Program (SNAP) allows parents or guardians to provide information to dispatch such as physical descriptions, calming mechanisms and places of comfort that could assist in the event of an emergency related to their special needs children or loved ones.
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