Today, President Biden announced the appointment of Jessica Rosenworcel to serve as Acting Chair of the Federal Communications Commission.
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January 28 | 1:00 p.m. ET
Free for members and worth 1 CEU
As a new wave of COVID cases take hold, emergency communication centers are feeling the pressure. Centers that were already experiencing staffing shortages before the outbreak are now dealing with surging call volumes, with even fewer telecommunicators to handle the phones. Are you and your staff under growing pressure to do more with less? Join us for this training webinar as we share time-saving tips that will help your PSAP maintain high morale and operate smoothly during these challenging times.
Register
Sponsored by NICE
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APCO is seeking comments for the candidate American National Standards (ANS) Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators. This standard will identify training requirements for handling calls involving emotionally distressed individuals. The public may review and comment on this candidate standard until February 1 on the APCO website.
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The APCO Military Task Force was created to identify and evaluate options for aligning ECC staffing shortages with unemployed military spouses and military veterans. This may provide solutions to ECC staffing problems, while offering support to our military families and those that have served our country.
We are calling volunteers who:
- Have current and past military experience.
- Are spouses of current or past military personnel.
- Work for centers that have a military presence within the community(ies) they serve.
The deadline to sign-up is February 5.
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The Virtual Classroom course, Crisis Negotiations for Telecommunicators, is open for registration on two upcoming dates:
Register now for one of the dates above to learn about the most effective ways to receive and process calls involving crisis situations.
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APCO certifications for core disciplines require you to earn CDEs for recertification every two years, or every four years for RPLs. CCS, CTO, EMD, FSC, PST, instructor disciplines and RPL all require recertification. Ensure you stay on track and up-to-date with your recertification requirements by logging in to your training record at Training Central to check your discipline requirements and view what you have – and what you need – to recertify.
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We understand it is a big decision to invest in a new show as an exhibitor. As part of APCO 2021, we have created the New Exhibitors Program to increase recognition and offer special features to make the exhibiting experience a great one.
A few benefits of the program include:
- Company highlighted on APCO social media
- Company listed in "new exhibitor" filter in online exhibitor list
- 25-word company description on the APCO 2021 website (About & Exhibit Hall pages)
- Complimentary 2-star online booth upgrade ($300 value)
Learn more | Book your booth
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Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.
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Fox 6 Milwaukee
The caller said his wife’s contractions were less than five minutes apart. Within minutes of the call, the newborn’s cries could be heard over the phone.
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KY3
The last city to join the consolidated 9-1-1 system, Aurora (Mo.), will save $400,000 on dispatching and can devote that money to police and fire department needs, an official said.
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The Brunswick News
Raven McMinn won a Life Saving Award for her role in de-escalating a situation in which a caller threatened to commit suicide with a handgun.
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The Patriot Ledger
Construction of the $8 million, 5,967-square-foot building began in September 2019. It is the largest regional emergency communications center in the state.
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Mission Critical Communications
APCO, the California Department of Transportation, the National Public Safety Telecommunications Council and the International Association of Fire Chiefs all opposed the FCC’s move to allow commercial leasing of the 4.9 GHz band.
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EMS 1
Officials say a new station alerting system will reduce emergency response times by using a network to communicate with multiple agencies simultaneously.
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