Earn eight CDE credits with an APCO Institute online course that can be completed in three weeks. Courses begin February 3 and end by February 23. Cost: $249 for APCO members/$289 for non-members.
Bullying and Negativity in the Communications Center, 2nd Ed.
This course aims to help students develop the skills needed to effectively practice civil behavior, as well as demonstrate different ways organizations can systematically combat bullying and cultivate civility in the workplace.
PSC Staffing & Employee Retention
This course provides over 300 tips, guidelines and effective practices on subjects ranging from creating effective shift schedules to candidate recruitment and from maintaining staff to employee recognition.