Attendees will hear from a panel of public safety professionals and technologists. Following each panel they will engage in a 360 Experience to see how technologies fit into these scenarios with time for questions. The scenarios are designed to examine how a multimedia-capable, interoperable, feature-rich Next Generation 9-1-1 environment will transform emergency communications at all levels.
The deadline to apply for APCO’s Certified Public-Safety Executive (CPE) Program is May 15. Graduates describe the CPE Program as “vital to up and coming and current ECC leadership.” Admittance to the CPE Program is highly competitive, and applicants must meet minimum eligibility requirements to be considered. Not all who apply will be accepted. Preference will be given to individuals who have at least a bachelor’s degree and significant experience in public safety communications or related occupations. Learn more
Voting is open for the APCO 2021 T-shirt contest! The finalists have been chosen and now it's up to you to pick this year's design winner. Vote for your favorite now, the contest closes May 20.
Telecommunicator Devyn Johnson received a call from a woman whose boyfriend had collapsed on the bathroom floor. Johnson instructed the woman to administer CPR as paramedics raced to the home.
Lacey Doiron, who comes from a law enforcement family, says she loves helping people who call for help during emergencies and that she gets to do something new every day.
What is a traumatic event? For telecommunicators, traumatic events can be anything. While not every call we take is traumatic, the cumulative toll of the job itself is. The effects of cumulative acute stress can be detrimental to our mental and physiological health.
Ask any telecommunicator and they will tell you it is our job to answer the call, help those who need it and make sure all our field units get home safely. No matter your center’s procedures, we all take this seriously and try to prepare for the worst, but sometimes the inevitable happens. When it does, what do you do?
Read the article, originally published in the May/June 2021 PSC Magazine.
Telecommunicator Heather Hallman was off duty when she encountered a man who crashed his bicycle and suffered a deep cut on his leg. She applied pressure to the wound and orchestrated a rapid response from emergency medical services.
What is a traumatic event? For telecommunicators, traumatic events can be anything. While not every call we take is traumatic, the cumulative toll of the job itself is. The effects of cumulative acute stress can be detrimental to our mental and physiological health. 
