June 15 | 1:00 - 2:00 p.m. ET
Free for members and worth 1 CDE

As an ECC professional, you do much more than take 9-1-1 calls and dispatch first responders in the field. You collect and share vital information from an incident. You connect information provided by the public with the response activities happening in the field. And that information is coming at you from more places than ever, as your systems are upgraded to integrate new NG9-1-1 features. As the front-line responders, you play a pivotal role in helping all responders update their tactics to catch up with the technology.

In this webinar, you’ll learn about apps in the FirstNet® App Catalog that can help make your critical connections more effective and efficient. You’ll hear how those apps go through a thorough evaluation and why they’re trusted.

Register

Sponsored by FirstNet, Built with AT&T

On June 3, the FCC announced agreements with the nation’s largest wireless carriers to ensure that they improve indoor 9-1-1 location accuracy capabilities. The FCC’s rules included an April 2021 benchmark for the carriers to provide vertical location information, either by dispatchable location - the preferred method for ECCs - or z-axis information presented as a “height above ellipsoid.” In 2020, the carriers sought reconsideration and delay of that benchmark, arguing technical infeasibility. APCO joined with other public safety organizations to urge the FCC to reject the carriers’ request and send a clear signal that it will not tolerate delay tactics. Under the recent agreements, each carrier is subject to a $100,000 fine and must comply with the enhanced location accuracy requirements in the rules by April 2022. Additionally, the carriers are subject to additional oversight and reporting requirements for delivering both z-axis and dispatchable location information and must create ECC education campaigns on the z-axis information that will be delivered to ALI databases.

• 6/9 - 7/20: Law Enforcement Communications (32 CDEs)
• 6/16 - 7/6: Surviving Stress (8 CDEs)
• 6/23 - 8/3: Emergency Medical Dispatch (EMD) 5th Ed. (32 CDEs)
• 6/30 - 7/20:  Bullying and Negativity in the Comm Center, 2nd Ed. (8 CDEs)
• 6/30 - 7/20: Emergency Medical Dispatch (EMD) Manager (8 CDEs)

The foundational course, Public Safety Telecommunicator 1, 7^th Ed., provides instructor-led training that meets or exceeds industry accepted national basic training standards. It is offered online and in the APCO Virtual Classroom. Upcoming training dates:

• 6/23 - 7/20 Online
• 6/30 - 7/27 Online
• 7/26 - 7/30 Virtual Classroom

See additional dates

APCO’s Registered Public-Safety Leader (RPL) Program is for public safety telecommunicators interested in developing exceptional management and supervisory skills required for successful comm center operations.
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GeoComm, RapidSOS, and Esri Offering Indoor Maps for Improved Situational Awareness in Emergency Response