NICE
PSC eNews Weekly
Friday, June 18, 2021

Companies new to the APCO Conference & Expo that sign up to exhibit by June 30 will experience the many benefits of the New Exhibitors Program. Book your booth now; the deadline for advertising and sponsorships closes on June 21.

 

July 14 - August 3: Active Shooter Incidents for Public Safety Communications, 2nd Ed. (8 CDEs): This online course provides education about the intricate issues and challenges posed by active shooter incidents, including preparedness for an incident, response to an incident and the role the telecommunicator plays following an incident.

July 15 -16: Fundamentals of Tactical Dispatch (16 CDEs): Topics explored include key knowledge and skills for tactical dispatch with the instructor and students working together on scenarios that capture real-world experiences.

 

Prairie View (Texas) A&M University Police Department recently implemented the APCO Institute Emergency Medical Dispatch (EMD) Program. The agency provides police, fire and emergency medical dispatch call taking and dispatch services for the Prairie View A&M University campus and receives approximately 25,000-30,000 calls annually for service. With APCO EMD certification, the agency’s staff is now specially trained to provide medical assistance to callers while emergency responders are en route.
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Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure

The Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators candidate standard is now open for the second public review and comment period until July 18. This standard will identify training requirements for handling calls involving emotionally distressed individuals. The standard will include:

  • Procedures for effectively recognizing and communicating with individuals in emotional or mental crisis.
  • Resources that need to be available to the telecommunicator handling the call.
  • Processes for debriefing telecommunicators.
  • Continuous process improvement.

Review and comment

 

What is TTY/TDD, and why is it important to the role of the EMD? In July’s session of the APCO Illuminations EMD track learn about this, real-time texting and more. Illuminations is an annual subscription for EMDs to earn CDEs with new relevant EMD topics presented every month.
Register

 
Industry News
PBS News Hour
Communities are turning increasingly toward mental health professionals to respond to emergencies involving psychiatric crises.
 
WIVB 4
Counties in western New York will qualify for $1.2 million of the state grant that will be used to improve emergency communications center capabilities, including messaging, data communication and geolocation.
 
KRQE
The calls are a distraction for public safety telecommunicators in Overland Park (Kan.), where the agency fields 250 calls per hour, including some that are accidental.
 
Eventide Inc
Watson Consoles
WSOC-TV
Telecommunicator Keri Michaels received the call from the expectant mother who was about to give birth while home with three young children. Michaels talked her through the birth.
 
OzarkFirst.com
Springfield (Mo.) public safety telecommunicator Summer Onyeukwu joined with coworkers to buy food and other essential items for a family stranded at a nearby motel.
 
 
TC Communications
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