Companies new to the APCO Conference & Expo that sign up to exhibit by June 30 will experience the many benefits of the New Exhibitors Program. Book your booth now; the deadline for advertising and sponsorships closes on June 21.

July 14 - August 3: Active Shooter Incidents for Public Safety Communications, 2nd Ed. (8 CDEs): This online course provides education about the intricate issues and challenges posed by active shooter incidents, including preparedness for an incident, response to an incident and the role the telecommunicator plays following an incident.

July 15 -16: Fundamentals of Tactical Dispatch (16 CDEs): Topics explored include key knowledge and skills for tactical dispatch with the instructor and students working together on scenarios that capture real-world experiences.

Prairie View (Texas) A&M University Police Department recently implemented the APCO Institute Emergency Medical Dispatch (EMD) Program. The agency provides police, fire and emergency medical dispatch call taking and dispatch services for the Prairie View A&M University campus and receives approximately 25,000-30,000 calls annually for service. With APCO EMD certification, the agency’s staff is now specially trained to provide medical assistance to callers while emergency responders are en route.
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The Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators candidate standard is now open for the second public review and comment period until July 18. This standard will identify training requirements for handling calls involving emotionally distressed individuals. The standard will include:

• Procedures for effectively recognizing and communicating with individuals in emotional or mental crisis.
• Resources that need to be available to the telecommunicator handling the call.
• Processes for debriefing telecommunicators.
• Continuous process improvement.

Review and comment

What is TTY/TDD, and why is it important to the role of the EMD? In July’s session of the APCO Illuminations EMD track learn about this, real-time texting and more. Illuminations is an annual subscription for EMDs to earn CDEs with new relevant EMD topics presented every month.
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