On July 1, bipartisan legislation was introduced – the Providing Resources and Occupational Training for Emotional Crisis and Trauma in 9-1-1 Act, or the “PROTECT 9-1-1 Act” – that would address health and wellness for public safety telecommunicators by, among other things, developing best practices to identify, prevent, and treat posttraumatic stress disorder, establishing a system for tracking public safety telecommunicator suicides, and establishing funding opportunities for health and wellness programs in emergency communications centers. The bill was introduced by Representatives Robin Kelly (D-IL), Norma Torres (D-CA), Brian Fitzpatrick (R-PA) and Peter Meijer (R-MI). APCO worked closely with Rep. Kelly’s office to craft this legislation for the benefit of APCO’s members and the nation’s 100,000 public safety telecommunicators who endure substantial stress as part of their work in emergency response. Read APCO’s press release on the legislation.
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On June 24, APCO’s Government Relations Office published a TableTopX blog describing how APCO’s regulatory and legislative priorities are aligned with the needs of our members. The blog highlights how APCO’s work pursuing important matters such as changing the federal classification of 9-1-1 professionals to a “Protective Service Occupation,” funding NG9-1-1, improving 9-1-1 location accuracy, and advocating for wellness programs for 9-1-1 professionals is driven by what our members need. APCO continues to advocate for what’s best for public safety in a variety of avenues and we encourage our members to contact gro@apcointl.org to share your thoughts on any of our advocacy priorities.
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The following agencies have received APCO Agency Training Program Certification, a Project 33® Initiative:
Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.
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New dates have been added for in-person training for some of our most popular courses.
Communications Training Officer, 5th Edition - Learn about the development and maintenance of an agency’s one-on-one training program and get the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Worth 24 CDEs.
Crisis Negotiations for Telecommunicators - Learn the most effective way to receive and process calls involving crisis situations to ensure public safety telecommunicators fulfill their role as a vital component of the overall public safety response. Worth 8 CDEs.
View all upcoming live courses schedule
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Northjersey.com
The new system streamlines 9-1-1 calls received via cell phones, avoiding the need for callers to repeat information to multiple public safety telecommunicators.
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Naples Daily News
The Immokalee Foundation joined the Collier County Sheriff's Office to train students in 9-1-1 communications through the foundation's Public Safety Career Academy.
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WAGM TV
Public safety telecommunicators in Houlton, Maine, described their job as “exciting, sad and fulfilling.”
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SouthTahoeNow.com
Telecommunicator and mother of three Rachel Carlson talked the father through the steps of delivery only 20 minutes after the mother’s water broke.
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Geneseesun.com
The elected Sheriffs of New York State (through the New York State Sheriffs’ Institute) awarded Matthew Snyder, Mellisa Mumms, Gary Macauley, Rich Alexander and Meaghan Tinelli.
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Richmond residents now can share health information that could be critical to first responders serving them during an emergency or crisis. Residents can enter any health information of their choosing, such as mental health issues, developmental disabilities, pre-existing conditions, allergies, emergency contacts and more into the voluntary database. This information would be available to the Richmond Department of Emergency Communications and first responders in the case of an emergency or crisis.
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The Michigan APCO Chapter on June 2 lost a member and friend, David Hugh Held, 84. He was born August 9, 1936, in Paw Paw, Michigan, and grew up on his family farm developing skills working with electronics. He served as a Michigan APCO chapter president and served many years as frequency coordinator.
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