Providing satisfactory customer service in the field of public safety communications is paramount to successful performance for both the telecommunicator and the agency they represent. This course addresses all aspects of customer service and how it impacts the industry. Worth 8 CDEs.
Online course dates: September 1 – 21; September 15 – October 5; and October 6 – 26
Live course dates: October 26 in Gainesville, GA, and November 15 in Boerne, TX
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We're filling out the program for the Emerging Technology Forum with topics including Next Generation 9-1-1, cybersecurity and protecting the public safety spectrum, as well as legislative and regulatory updates from APCO staff, the FCC and FirstNet. Don't miss this dynamic meeting where members and industry leaders share their vision of the future of emergency communications. Register now for the 2021 Tech Forum, taking place virtually from November 2-4, 2021.
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2 CBS Chicago
In the wake of the shooting, Thornton ordered the airwaves cleared, requested immediate backup, directed formation of a perimeter around the crime scene and transmitted a precise description of the alleged shooter. He also gave CPR instructions to officers who responded to the shooting.
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The Scioto Post
Logan Keeton calmed a frantic caller and gave instructions for CPR as emergency medical personnel raced to the scene.
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Fox 31
On her way home from a shift, Tricia Leslie saw a man who fit the description of a sexual assault suspect called in the same day.
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Arlingtonva.us
The Virginia Association of Counties recognized the comm center for developing solutions to “unprecedented operational challenges” in response to the COVID-19 pandemic.
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