Our website had not been redesigned in 10 years – a lifetime in websites – and was lacking in functionality and personality, so we tore it down and built a new one.
One of our main goals was improving functionality and making it easier for visitors to find what they are searching for, so we reorganized and consolidated all of the content on the site. Another important goal was to make sure we represented you – the first of the first responders – by using images of real telecommunicators doing their lifesaving work and giving you resources to get involved.
As with any big change, there is going to be an adjustment period, and we invite you to browse the new site and to view this recorded webinar where we talk a little more about the redesign and walk through the new navigation.
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October 20, 2021 | 1:00 p.m. — 2:00 p.m.
Worth 1 CDE | Free for APCO members; $59 for non-members
This webinar presents an overview of the current state of PTT over LTE and MCPTT today as a complementary technology to LMR along with approaches to meeting recording requirements today and in the future.
Presenters include John Martyn (Broadband & MAX Dispatch, Fire Station Alerting Sr Product Manager at Zetron); Brad Basile (Chief Operating Officer at Eventide); and Mark Traeger (VP of Sales at Eventide).
Sponsored by Eventide
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Join us online November 2-4 to hear firsthand the latest developments in NG9-1-1, cybersecurity, FirstNet, location accuracy and other major issues. Attendees can earn up to 12 CDEs. And because it's a virtual event, you can attend from anywhere.
View the program and register.
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APCO’s Registered Public-Safety Leader (RPL) Program is for industry professionals interested in developing exceptional management and supervisory skills required for successful ECC operations. Just two program start dates remain in 2021 – October 1 or November 1. Learn more
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On August 30, APCO filed reply comments with the Federal Communications Commission (FCC) to address comments made by other parties regarding the FCC’s proposed rules for improving 9-1-1 outage notifications. The proposed rules examine how and when service providers must notify emergency communications centers (ECCs) of network disruptions that impact 9-1-1 service. Building upon APCO’s initial comments, APCO’s filing highlighted the importance of deferring to ECCs’ preferences of the outage information they receive, the benefits of graphical outage information, and the responsibility of service providers to establish a two-way contact database to improve communications with ECCs.
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On September 1, the NG911 Institute announced a call for nominations for six new Board Members. Two of the open seats are reserved for public safety and available to NG911 Institute members who are employed by a public safety agency or other government entity related to emergency response or emergency communications. Individuals can nominate themselves or someone else by filling out the nomination form and Affidavit of Candidacy by September 15. Newly elected Board Members will be notified on October 6.
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WTOP News
Telecommunicator Janay Bailey gave CPR instructions to the fiancé of the woman until firefighters and EMS arrived.
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Yahoo! News
The $4.5 million system is needed to allow Lewiston and Auburn police to communicate in areas with tall buildings, according to officials.
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KTVH
Chanel Waples won the leadership award and Dispatcher of the Year. Wapples credited all the telecommunicators on staff: “This award is for all of us because they've all had some type of impact in the recognition that we have gotten in our center.”
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The Vindicator
Trumbull County (Ohio) telecommunicator Katelyn Bower saved fellow telecommunicator Shana Murphy using the Heimlich maneuver when she started choking during dinner.
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Standard-Examiner
Ashton Orchard handles 30 to 40 calls per shift and said she finds it rewarding when people call in to say that she saved a loved one’s life.
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Allen American
The ECC was awarded Agency Training Program Certification by APCO for its training standards, one of a select number of agencies worldwide to earn the designation.
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Jackson Newspapers
Diana Santiago and Triston Lanham were recognized for their cool and efficient response when an officer wrecked during a high-speed chase and during flash flooding incidents.
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Long Island Press
Public safety telecommunicators would receive the same protections, benefits and training available to other first responders.
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The Washington Times
The movement to send in experts in case of mental health emergencies is being tried in Minneapolis, Los Angeles, Denver, Portland, Oregon and the District of Columbia.
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Senior and Life Member Richard C. Boettcher, RPL, of Massachusetts, passed away Aug. 31 at the age of 74 after a long and dedicated career in public safety communications. An Atlantic chapter member since 1990, Boettcher retired in 2016 from the North Andover Police Department.
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William A. Cade Jr. passed away Aug. 10 at the age of 75 in Bell, Florida, after a career in public safety communications and law enforcement. The long-time APCO member and former executive council representative from Missouri served as chief deputy of the Lincoln County (Maine) Sheriff’s Office, where he created emergency plans for the Maine Yankee Nuclear Power plant and coordinated construction of a law enforcement center composed of a jail and emergency communications center, according to the Lincoln County News. Law enforcement, fire services and EMS formed a one-stop ECC, the newspaper said.
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