June 22 | 1:00 - 2:00 p.m. ET
Free for all; worth 1 CDE

APCO recognizes that emergency communications centers are struggling with staffing and retention and would like to offer a webinar to address some of these issues. In this webinar, APCO staff and ECC personnel will describe tools for measuring performance and staffing needs. Analyzing your ECC’s performance and staffing needs is helpful for requesting funding for additional positions, justifying hiring and retention bonuses, and reporting positive performance to leadership and the public.
Register

Learn about relevant topics for emergency communications personnel and earn up to 12 CDEs with an annual subscription to the APCO Illuminations Program. Upcoming sessions include:

• Emergency Medical Dispatch (EMD) Track: EMD Liability — Begins July 1. Register
• General Track: “My Kid Is Out of Control” — Begins July 1. Register
• Communications Training Officer (CTO) Track: Are You Really Watching — Begins July 1. Register

APCO’s Registered Public-Safety Leader (RPL) Program is for public safety telecommunicators interested in developing exceptional management and supervisory skills required for successful emergency communications center operations.
Learn more

All courses begin June 15:  

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs)
• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs)
• Communications Center Supervisor, 5th Edition (24 CDEs)
• Comprehensive Quality (16 CDEs)
• Crisis Negotiations for Telecommunicators (8 CDEs)
• Customer Service in Today's Public Safety Communications (8 CDEs)
• Surviving Stress (8 CDEs)

View all upcoming courses

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