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PSC eNews Weekly
Friday, June 24, 2022

June 21, APCO filed comments regarding improvements to Wireless Emergency Alerts (WEA). The WEA system is used by authorized public safety agencies to send emergency messages to mobile devices in specified geographic areas. The Federal Communications Commission sought comment on proposals to improve the WEA system by requiring wireless service providers to collect information on performance metrics, such as the speed, accuracy and reliability of WEA message delivery. APCO offered several recommendations to make the performance measures more useful for public safety agencies and to make broader improvements such as supporting multimedia in WEA messages.

 
Comtech Safety & Security Technologies

APCO recognizes that ECCs being short staffed is a growing issue in the industry. To address this issue, APCO developed a new page on the website to collect resources that can help ECCs identify and address the causes of staffing shortages. On the website you will find:

  • Recorded webinars
  • PSC articles
  • APCO RETAINS
  • APCO Institute course
  • Conference sessions
  • Project 43 Report: Broadband Implications for the PSAP - Workforce section

We will continue to add resources to this page as they are developed.

 

APCO recently received final approval for APCO ANS 1.101.4-2022 Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children. Calls involving missing children are often identified as one of the most difficult and stressful calls for public safety telecommunicators and other responders. The revision of this standard is designed to serve as best practice guidelines and operational models in support of effectively and efficiently processing these calls for service as well as identifying resources available to telecommunicators and law enforcement.
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Industry News
WMTW 8 ABC
The teen called 9-1-1, and a public safety telecommunicator guided him through CPR. The father was then airlifted to the hospital where he recovered.
 
The Pampa News
Jessica Skinner has been a public safety telecommunicator with the Pampa (Texas) Police Department for 12 years.
 
Hudson Valley 360
The county approved $504,500 to build the new tower that will improve service between two other newly constructed 9-1-1 towers.
 
WFTV 9 ABC
The fire department’s emergency communications center telecommunicators will be able to activate callers’ smartphone cameras.
 
Eventide Inc
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