APCO is pleased to announce the recipients of the 2022 Public Safety Communications Leadership in Policy Awards, who will be honored during APCO’s annual Public Safety Communications Leadership Dinner in Arlington, VA, on November 2. These awards honor individuals who have contributed significantly to the field of public safety communications and reflect upon the successes of the public safety communications community as a whole.
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Don’t miss the October 15 deadline to apply for the next Certified Public-Safety Executive (CPE) Program (Class 14), which begins in January 2023.
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These webinars are free for members and $59 for non-members. Worth 1 CDE each.

Getting 9-1-1 Emergency Response Right in Challenging Times
September 20 | 1:00 p.m. ET
Sponsored by NICE

Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges
October 11 | 1:00 p.m. ET
Sponsored by US Digital Designs

A criteria-based guidecard software, APCO IntelliComm® supported by IBM Watson Analytics, can be configured to meet your agency’s needs. Register for a brief demo to learn how IntelliComm can improve your agency’s operations.

The last three years have seen unprecedented change. A global pandemic and one of the tightest job markets in history have left ECCs...underfunded, understaffed and facing seemingly overwhelming challenges that threaten their chances for success. It is times like these that call for bold thinking and unwavering leadership. Today, ECCs badly need a victory to overcome the staffing crisis facing our industry. Yet, many jurisdictions continue to use recruiting methods and hiring practices that are outdated and ineffective in today’s job market. “The way we’ve always done it” does not work and is a cowardly fallback position for the timid or uninformed.
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This article was originally published in the September/October 2022 PSC magazine.

• Crisis Negotiations, 2nd Edition - 10/4/22
• Cybersecurity Fundamentals for the ECC - 10/11/22
• Fundamentals of Tactical Dispatch - 11/9-10/22

Begin on 9/21/22

• Bullying and Negativity in the Communications Center, 2nd Edition
• Customer Service in Today's Public Safety Communications
• Public Safety Telecommunicator 1, 7th Edition

Begin on 9/28/22

• Crisis Negotiations, 2nd Edition
• Communications Center Supervisor, 5th Edition
• Communications Training Officer, 6th Edition

Begin on 10/1/22

• Illuminations – CTO Track
• Illuminations – EMD Track
• Illuminations – General Track

Begins on 10/5/22

• Fundamentals of Tactical Dispatch

Begins on 10/12/22

• Comprehensive Quality

View full schedule

PulsePoint to Host Contest Promoting Sudden Cardiac Arrest Awareness Month