The APCO Institute recently opened registration for an updated Fire Service Communications (FSC) 3rd Edition course, which will begin in April 2023. This updated course provides comprehensive training to public safety telecommunicators to advance fire communications training, improve service to callers requesting assistance and increase the safety of field responders. For those currently certified in the FSC 2nd Edition, two update courses are available for a limited time at no cost to meet recertification requirements: FSC 3rd Edition, Update and FSC 3rd Edition, Instructor Update.
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APCO recently released a new cybersecurity course—Intermediate Cybersecurity Principles for the ECC—a two-day, in-person course that provides multiple tabletop exercises and demonstrations of infiltration techniques. It also provides an understanding of a hacker's perspectives, motives and weaknesses. Discussions also include incident response, network vulnerability and mitigation planning for cyberattacks. The course will take place March 28-29 at APCO headquarters in Daytona Beach, Florida. Successful completion of the APCO foundation course Cybersecurity Fundamentals for the ECC is required to attend (the next course is February 7 in the APCO Virtual Classroom).
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The APCO Young Professionals Committee is looking for rising stars in our industry to be highlighted in the weekly APCO eNews publication. If you know anyone at your agency age 35 or younger you would like to nominate for an interview, please complete this form.
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APCO is sharing this survey link on behalf of an APCO member currently participating in the RPL program.
Thank you for your willingness to participate in this anonymous survey. This survey is part of important research in public administration theory, examining retention in the public safety communications industry. Please share this link with others in the industry so we can collect as much data as possible before the survey closes on January 31.
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KOB 4
Jessica Kubishian, the assistant supervisor for San Juan County (New Mexico) Communications Authority, successfully aided delivery before medics could arrive.
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PA Homepage
The names of Yarilyn Maldonado, who has been training for nine months, and trainer Chris Jerlinski were placed on the “baby board.”
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The Johnston County Report
In all, 11 emergency communications centers will receive $16.3 million across North Carolina to be used to upgrade emergency response.
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Business Insurance
Telecommunicators would join other first responders with the ability to file workers compensation claims for the effects of PTSD.
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1011 Now
The Lincoln, Nebraska, Police Department held a question-and-answer session to discuss the new service with members of the deaf and hard of hearing community.
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12 WBOY
The system gives public safety telecommunicators eyes on the scene to help them deliver better safety instructions to callers and let first responders know what awaits them on the scene.
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Cities and counties across the United States are reporting staffing shortages within their public safety departments and are looking for solutions. One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.
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This article originally appeared in the January/February issue of PSC Magazine.
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