Calling all designers and artists, the APCO 2023 Conference T-Shirt Design Contest is now open! We're looking for an original design that incorporates the host city Nashville and/or the state of Tennessee, and the spirit of APCO International and emergency communications. The winner will receive a free conference registration for APCO 2023 or APCO 2024.
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Beginning in April, APCO is offering the updated version of the online course Fire Service Communications. The new 3rd Edition of this course advances fire communications training, improving service to the callers and increasing the safety of the field responders. New topics include the impact of NG9-1-1 on the telecommunicator role, electric vehicle fires, civil unrest and an expanded section on hazmat incidents. 

The course is open for registration for the following dates: 4/26 - 6/6 | 5/10 - 6/20 | 5/24 - 7/4 | 6/7 - 7/18

For those currently certified in FSC, 2nd Edition, two update courses are available at no cost to meet recertification requirements: FSC 3rd Edition, Update and FSC 3rd Edition, Instructor Update.

If you haven't already, submit your entry now for the NPSTW 2023 contest! This year we want to know who your sidekick or super team is. Is there someone who always has your back on the tough calls? Or maybe someone who can make you laugh on the longest days? Or maybe your shift works like magic to save lives and protect first responders. The partner to your hero could even be a friend or family member outside the ECC who can help you decompress and enjoy that side of your life.
Enter now

Yasmen Barnett has spent the last eight years in dispatch for the Osceola County Sheriff’s Office in Central Florida. Her career quickly progressed as she worked her way from call taker to supervisor in May 2020, while working every position in between for both law and fire disciplines. Yasmen accepted a position with RapidSOS as a district management associate for IAmResponding in August 2022. She still dispatches part-time, but realized she had a passion to help those behind the headset do their jobs to the best of their abilities.
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The APCO’s Virtual Classroom provides engaging and interactive training led in real-time by APCO adjunct instructors. Upcoming virtual courses:

• March 14: Crisis Negotiations, 2nd Edition (8 CDEs) Only two seats remain
• May 2: Cybersecurity Fundamentals for the ECC (8 CDEs)
• May 8-12: Public Safety Telecommunicator 1, 7th Edition (40 CDEs)
• May 9-12: Fire Service Communications, 3rd Edition (32 CDEs)
• May 23-26: Emergency Medical Dispatch (EMD), 5th Edition (32 CDEs)

Online Courses

Gain public safety expertise and earn the CDEs needed for recertification in an upcoming online course:

• Communications Center Supervisor, 5th Edition (3/15 - 4/18) 24 CDEs
• Public Safety Telecommunicator 1, 7th Edition (3/22 - 4/18) 40 CDEs
• Bullying and Negativity in the Communications Center, 2nd Edition (3/29 - 4/18) Online: 8 CDEs
• Comprehensive Quality (3/29 - 5/2) Online: 16 CDEs
• Communications Training Officer, 6th Edition (4/12 - 5/16) Online: 24 CDEs
• Active Shooter Incidents for Public Safety Communications, 2nd Edition (4/19 - 5/19) Online: 8 CDEs

View more online courses

Zetron and Nokia to Provide New Mission Critical Command and Control Communications System for the Public Transport Authority of Western Australia (PTA)