Monday is Flash Day! The day members can save $100 on their full conference registration.
Learn more

Not a member? Join before 11:59 p.m. ET on Monday to save a total of $300 on a full registration.

This is your last chance to take advantage of APCO's programs, closing tomorrow at 11:59 p.m.:

• APCO's annual Emergency Communications Center Awards and Technology Awards programs. Submit a nomination
• Apply for an APCO scholarship

NPSTW 2023 is a little over a week away! There's still time to participate in our contest for the chance to win $100 for your ECC. Check out the entries we've received so far and vote for your favorites.

We can't wait to celebrate you all week, April 9-16.

April 4 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by US Digital Designs by Honeywell

Join us to learn how to affordably manage call volume with limited staff using fully automated dispatch alerting. During this webinar, you’ll hear from Todd Tuttle, recent assistant fire chief of Greensboro, North Carolina, on how implementing automated dispatch alerting improved the efficiency of Greensboro’s emergency communications center.

Register

Crisis Negotiations, 2nd Edition builds on all the skills of basic telecommunicator training with a deeper look at the nature and progression of crises, with a focus on the most effective ways for telecommunicators to receive and process calls. Specific topics covered include verbal communication and interrogation techniques used during crisis negotiations, dealing with demands, handling negotiations and more. Discussions also address the unique concerns related to hostage situations, barricaded subjects and persons with suicidal intent. Worth 8 CDEs. Registration is open for the upcoming dates:

• Virtual Classroom: June 6
• Online: May 17 - June 6 and June 14 - July 4

Zac Woodrum is the connection center supervisor with Indiana's Integrated Public Safety Commission (IPSC). He hails from a small town in Boone County, on the northwest side of Indianapolis. He holds a bachelor’s degree in Homeland Security from Vincennes University. His personal goal is to retire early and live on the Gulf. His professional goal is to serve the citizens of the Hoosier state the best way he can. Zac is a recognized communications unit leader (COML) within the state and a deputy strike team leader within his agency. His hobbies include fixing up his house, taking road trips and spending time with his dog Bilbo, a German Shepherd-Corgi mix. Zac is new to frequency coordination, having assumed the role in 2022 for the state of Indiana. However, he is excited for the challenges ahead. 

Spaces open in online courses beginning on April 19:

• Active Shooter Incidents for Public Safety Communications, 2nd Edition
• Bullying and Negativity in the Communications Center, 2nd Edition
• Communications Training Officer, 6th Edition
• Public Safety Telecommunicator 1, 7th Edition

Begins May 1 in APCO Illuminations:

• EMD Track: Pelvic Trauma
• General Track:  Missing & Exploited Children: NCMEC Information

An annual subscription to Illuminations CDE Program provides up to 12 CDEs with new public safety topics monthly. Learn more  

View Training Schedule