On April 27 and May 1, APCO and others met with the Offices of Chairwoman Rosenworcel and Commissioners Carr, Starks and Simington to discuss steps the Commission can take to protect incumbent operations from harmful interference from unlicensed use of the 6 GHz band. The groups, representing public safety, critical infrastructure and enterprise users of the band, provided the FCC with a reasonable path forward for protecting public safety and other incumbents while permitting spectrum sharing with unlicensed Wi-Fi devices, as outlined in a joint letter the organizations filed in March.

The APCO Institute provides two virtual courses (with live instruction) for telecommunicators to earn certification with specialized training in fire and law enforcement communications dispatch.

• Fire Service Communications, 3rd Edition (32 CDEs)—This newly updated course advances fire communications training with recently added topics, including the impact of NG9-1-1 on the telecommunicator role, electric vehicle fires, civil unrest and an expanded section on hazmat incidents. The course is available in the APCO Virtual Classroom on June 19-22.  
• Law Enforcement Communications (32 CDEs)—This course covers the terms, techniques and guidelines required for excellence in law enforcement call handling and radio dispatching and includes instruction on the classification and prioritization of crimes, call processing procedures, communications for pursuits and more. The course is offered in the APCO Virtual Classroom May 30-June 2. 

May 24 | 1:00-2:00 p.m. ET
Free for members; $59 for non-members | 1 CDE
Sponsored by NICE

Is your 9-1-1 center struggling with staff performance and retention? You’re not alone. Issues like these are putting a strain on 9-1-1 centers everywhere, and there are many contributing factors. Our recent benchmark study on the current State of 9-1-1 Staff Performance and Retention examines why 9-1-1 telecommunicators are leaving and best practices you can put into practice to close the revolving door to do more with less. Join us for this educational webinar to see how your agency compares to others on critical processes and issues.

Register

The National Public Safety Telecommunications Council (NPSTC) is a federation of public safety organizations whose mission is to improve public safety communications and interoperability through collaborative leadership.

A working group within NPSTC, the Assessment of Future Spectrum and Technology (AFST) 2022-2032, has created an updated survey to assess the operation, spectrum and technology needs for public safety communications for the next 10 years. If you have technical and operational expertise in communications, please complete the survey.

Comprehensive Quality (16 CDEs)
May 10 - June 13 | Online

Public Safety Telecommunicator 1, 7th Edition (40 CDEs)
May 17 - June 13 | Online

Communications Training Officer, 6th Edition (24 CDEs)
May 24 - June 27 | Online

Communications Center Supervisor, 5th Edition (24 CDEs)
May 31 - July 4 | Online

Thermal, Radiation, Chemical and Electrical Burns (1 CDE)
EMD Track – Illuminations CDE Program (Annual Subscription)
June 1 | Online

Recognizing Sexual Assault (1 CDE)
General Track – Illuminations CDE Program (Annual Subscription)
June 1 | Online

Crisis Negotiations for Telecommunicators, 2nd Edition (8 CDEs)
June 6  | Virtual Classroom

Fundamentals of Tactical Dispatch (16 CDEs)
June 28 - July 18 | Online

Cybersecurity Fundamentals for the ECC (8 CDEs)
July 11 | Virtual Classroom  
August 5 | In person pre-conference course at APCO 2023 (Nashville, TN)

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