On June 6, APCO filed reply comments with the Federal Communications Commission (FCC) regarding proposed rules to require service providers to notify certain 988 stakeholders when an outage occurs that impacts 988 service. APCO suggested that 9-1-1 centers should be given the opportunity to opt in to receive notifications about outages impacting 988 service. With regard to the appropriate content and format of 988 outage notifications, APCO offered insights based on the experience with 9-1-1 outage notifications, including that the current thresholds for triggering an outage notification are too high and that visual representations of an outage would improve situational awareness.
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Congratulations to Shante Lipscomb, communications manager for North Carolina A&T State University Police Department, for winning our T-shirt design contest!
Pre-order your APCO 2023 conference T-shirt now through July 14.
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KOLN
When the victim’s son called 9-1-1 the public safety telecommunicator gave him directions to conduct CPR, and an EMS crew continued the lifesaving care on the way to the hospital.
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Valley Times
Public safety telecommunicator Dina Cop was part of the team that “executed their training and were able to succeed in saving my life,” said Sean Walkenhorst.
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ParkRecord.com
Joselyn Arellano-Hernandez was recognized for deftly handling dispatch and CPR direction during the rescue of a 9-year-old who was trapped in 20 feet of water.
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Statescoop
Officials said the texts applied to about 101,000 separate incidents, including an armed robbery at a bodega and a domestic dispute in which a 6-year-old sought help.
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Pike County News
Faith Cooper used her emergency medical dispatch program training to ask questions and assess the situation. She talked the husband and wife through the birth while they were pulled over at the roadside.
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APCO offers two levels of cybersecurity training (fundamentals and intermediate level) specifically for emergency communications professionals.
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