On August 9, APCO filed comments with the Federal Communications Commission (FCC) regarding proposed rules to facilitate the transition to Next Generation 9-1-1 (NG9-1-1) by requiring originating service providers to deliver 9-1-1 traffic in IP format. APCO encouraged the FCC to adopt a comprehensive view of NG9-1-1 that aligns with federal legislative proposals and public safety’s vision of an end-to-end, interoperable system. APCO recommended that the FCC’s rules provide ECCs with the flexibility they need to pursue innovative solutions for implementing NG9-1-1 and that the FCC not place costs and responsibilities on the 9-1-1 community that better rest with the service providers and vendors. Key among APCO’s points was to urge the FCC to adopt rules requiring the service providers to achieve interoperability.

The examination covers the material that a two-way radio technician working in the ECC industry should know, including FCC regulations, basic electronics, troubleshooting and special issues encountered in public safety communications. The radio technician certification is valid for five years upon completion. The exam is offered monthly.
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September 19 | 1:00-2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Hexagon

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Cloud adoption is on the rise in emergency communications centers across the U.S., but is it right for your agency? In this webinar, Leah Hornacek, Hexagon sales manager and former 9-1-1 deputy director, will share the benefits of moving to the cloud to help you determine if it’s the right approach for your agency.

She will discuss how the cloud can help you:

• Quickly scale and ensure business continuity during a disaster
• Adopt next-gen call handling
• Address cybersecurity threats
• Leverage AI for greater intelligence
• Improve collaboration with other agencies and organizations

Graduates of APCO’s Registered Public-Safety Leader (RPL) Program now have an opportunity to purchase an RPL challenge coin through the APCO Store. Must be verified as an RPL graduate prior to purchase.
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Crisis Negotiations for Telecommunicators

A few seats are available for this one-day APCO course. It will examine the special concerns related to crisis situations in 9-1-1, including hostage situations, barricaded subjects and persons with suicidal intent. By the end of the course, the student will have conceptual tools to help understand crisis situations and tools to use when working to resolve these incidents. Available in the APCO Virtual Classroom on September 5, September 6 or September 7. Worth 8 CDEs. Learn more

More training starting soon:

• 8/23 - 9/26: Comprehensive Quality (Online - 8 CDEs)
• 8/30 - 10/3: Communications Center Supervisor, 5th Edition (Online - 24 CDEs)
• 8/30 - 10/3: Communications Training Officer, 6th Edition (Online - 24 CDEs)
• 8/30 - 9/19: Customer Service in Today’s Public Safety Communications (Online - 8 CDEs)
• 8/30 - 9/26: Public Safety Telecommunicator 1, 7th Edition (Online - 40 CDEs) 

 View the full training calendar