APCO’s Communications Training Officer (CTO) 6th Edition course offers comprehensive training on CTO roles, performance-based training and standardized documentation. Learn essential elements from the "San Jose Model" and meet national CTO standards (APCO ANS 3.101.3-2017). The course covers topics, including CTO responsibilities, program development, trainee motivation, adult learning, documentation, performance assessment and liability. Training provides access to valuable resources CTO certification that meets national CTO standards. Recertification is every two years.

Upcoming course dates:

8/30 - 10/3 (Online) | 9/13 - 10/17 (Online) | 9/20 - 9/22 (Virtual Classroom) 

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Spaces Open for In-Person Cybersecurity Training at APCO

Starting soon: cybersecurity training to safeguard your emergency communications center. Learn from cybersecurity experts and industry professionals on the issues and solutions for cybersecurity threats to your agency. The two courses are on-site in Daytona Beach, Florida, at APCO headquarters. Register to reserve your seat now.

Cybersecurity Fundamentals for the ECC

September 19 | Worth 8 CDEs

Intermediate Cybersecurity Principles for the ECC

September 20 - 21 | Worth 16 CDEs

Additional training starting soon:

• 8/30 - 10/3: Communications Center Supervisor, 5th Edition (Online - 24 CDEs)
• 9/6 - 10/10: Comprehensive Quality (Online - 8 CDEs)
• 9/13 - 10/3: Fundamentals of Tactical Dispatch (Online - 16 CDEs)
• 9/13 - 10/3: Surviving Stress (Online - 8 CDEs)
• 9/20 - 10/31: Fire Service Communications, 3rd Edition (Online - 32 CDEs)
• 9/20 - 10/31: Fire Service Communications, 2nd Edition (Canada) (Online - 32 CDEs)

View the full training calendar