There is still time to register for the 9-1-1 Wellness Summit on February 6! You'll receive 6 CDEs and walk away with strategies to mitigate stress and trauma, allowing you to better save lives and live well.
Register

Flash Day is back! Register for APCO 2024 on April 1 and members will save $100 on a full conference registration. Not a member yet? Become a member before April 1, and you'll save an additional $200 on registration. We can't wait to see you in Orlando!

Registration recently opened for the APCO Institute’s newest course, Communications Center Manager (CCM), 1st Edition. The CCM course provides comprehensive training in essential professional knowledge and skills required for effective management as an emergency communications center (ECC) manager or director. It covers areas such as people and talent management, ECC operations and administration, project management, performance and quality control, liability issues, and risk management. Additionally, students receive guidance on positioning their agency in the public arena, fostering support from key stakeholders, and gaining insights into individual and collective performance accountability for the agencies they lead. Two online course dates are available: April 10 - May 14 and April 17 - May 21.

APCO is accepting applications for our various scholarship programs. Funds can be used towards APCO's leadership programs or professional development courses. Submit your applications by the deadlines below:

• CPE scholarship deadline: February 15
• RPL scholarship deadline: March 1
• General scholarship deadline: April 1

On August 22, 2023, an Eastern Shore of Virginia 9-1-1 Communications Officer processed an EMS call for a male patient who advised he had alcohol poisoning and wanted to go to detox. The call occurred in a remote area, so the EMS response time was extended. The CO was professional with this caller. She established a rapport with the caller early on and assured him several times that help was on the way. The remainder of the call was spent with the CO showing compassion for the caller in his time of need. This allowed the caller to open up and express his feelings to our CO, to which the caller thanked her several times. Congratulations to this CO for her exceptional performance.
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Space is still available in these upcoming APCO Institute courses:

January Courses

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs) January 24 - February 13
• Surviving Stress (8 CDEs) January 24 - February 13
• Comprehensive Quality, Online (16 CDEs) January 24 - February 27

 February Courses

• Disaster Operations and the Communications Center - Online (8 CDEs)  February 7 - 27
• Communications Center Supervisor, 5th Edition – Online (24 CDEs) February 7 - March 12
• Bullying and Negativity in the Communications Center, 2nd Edition - Virtual Classroom (8 CDEs) February 13
• Cybersecurity Fundamentals for the ECC – Virtual Classroom (8 CDEs) February 13
• Customer Service in Today's Public Safety Communications (8 CDEs) February 14 - March 5  
• Crisis Negotiations, 2nd Edition (8 CDEs) February 15
• Fundamentals of Tactical Dispatch (16 CDEs) February 27 - 28

 Additional course topics and dates are available. See the schedule.

Montana Selects Federal Engineering for Statewide NG9-1-1 Implementation