There are just two weeks left to nominate a hero in your life for an APCO Emergency Communications Center or Technology Leadership award! These awards honor public safety communications personnel who have demonstrated the highest levels of personal and professional conduct and performance in the line of duty. The deadline to submit is April 1. Submit a nomination
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Registration is now open for Nexus 2024! Join us May 29-30 in National Harbor, MD. Experience the future of 9-1-1 and see how an NG9-1-1 environment could impact real-life scenarios. Register
Join us for the APCO Leaders Dinner, taking place the evening of May 29. This event recognizes individuals each year who have been tireless, continuing advocates for public safety communications and those who serve in the industry. Register
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May 22 | 1:00 - 2:00 p.m. ET Free for members; $59 for non-members | Worth 1 CDE Register
Turnover is straining 9-1-1 centers everywhere. Attend this webinar to learn:
- Best practices from several accomplished 9-1-1 directors that you can put into practice to close the revolving door.
- Tips for automating everyday manual tasks so supervisors can get more time back in their day to mentor, coach and support staff.
- Why a consistent, targeted Quality Assurance & Improvement (QA/QI) program is essential to helping telecommunicators succeed and stay on the job.
- How to leverage targeted QA reviews, and call handling and dispatch performance metrics to uncover coachable moments, performance issues, training gaps and recognition opportunities, and help telecommunicators before they slide too far down the slippery slope.
Sponsored by NICE
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When integrated with computer-aided dispatch (CAD) systems that provide latitude and longitude call information, APCO IntelliComm's configurable guidecard technology provides immediate location details and mapped data of the nearest AED locations in a cardiac emergency. With mapped data displayed onscreen, public safety telecommunicators can inform callers of nearby AED locations for quicker lifesaving measures in a cardiac emergency. Get a demo
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Fox 23
Brittany Uksas and Cindy Dirden received Missouri APCO Teammates in Action awards for quickly sending responders to aid colleagues in the midst of an emergency.
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7 News WPSA.com
A $900,000 grant will allow the county to equip a backup emergency communications center with equipment independent of the primary ECC.
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ABC 13
Fire, police and ambulance dispatch services were consolidated for faster emergency response, officials said.
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KARE 11
9-1-1 Director Joni Hodne said the emergency communications center needs 10-15 more public safety telecommunicators.
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Online Courses
Virtual Courses
- Law Enforcement Communications, 1st Edition (32 CDEs)
April 16 - 19
- Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs)
April 30
- Fundamentals of Tactical Dispatch (16 CDEs)
May 14 - 15
- Cybersecurity Fundamentals for the ECC (8 CDEs)
May 21
In-Person Courses
Additional course topics and dates are available. See the course schedule
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