The APCO 2024 T-shirt design contest closes on Monday, May 6. This is your last chance to submit your design — see your art come to life on this year's conference shirt and earn a free registration to the conference.
Enter now
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We are pleased to announce that FCC Commissioner Anna Gomez, a former recipient of APCO’s Leadership in Public Safety Communications Award, will provide welcoming remarks to kick off the evening’s program at APCO’s annual awards dinner. Commissioner Gomez has been a strong advocate of public safety communications throughout her career, and we are honored to host her as we recognize a deserving slate of 2024 award winners. Join us May 29 at the National Harbor.
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APCO announced this week that Patricia Giannini Henry, formerly APCO’s Director of Events and Corporate Outreach, has been promoted to Chief of Events & Corporate Partnerships. Since joining APCO International in 2005, Giannini Henry has exhibited a steady ascent within the organization, progressing from the role of Manager of Events and Corporate Outreach to Director of Events.
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Congratulations to the newest class of Certified Public-Safety Executive (CPE) graduates, who received their designations following the completion of the culminating course, a two-week capstone seminar at APCO headquarters in Daytona Beach, Florida.
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Shanice Scott is an Emergency Communications Specialist II for Guilford Metro 9-1-1 (GM 9-1-1) in Greensboro, North Carolina. Scott began her career as a public safety telecommunicator four years ago. She has also achieved the title of communications training officer (CTO) and has been training new hires at GM 9-1-1 for the past year. Additionally, she is one of the youngest CTOs at GM 9-1-1. Individuals at her center say she was credited with this responsibility so early in her career because she “stands out for all of the right reasons.” Scott's co-workers describe her as “patient and kind” and that she “dispatches all of her disciplines with ease.”
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Teach APCO courses at your agency. Courses start May 22 and can be completed online. Sign up for a class starting soon.
- Communications Training Officer, 6th Edition, Instructor
- Emergency Medical Dispatch, 5th Edition, Version 4, Instructor
- Fire Service Communications, 3rd Edition, Instructor
- Law Enforcement Communications, 1st Edition, Instructor
- Public Safety Telecommunicator 1, 7th Edition, Instructor
- Canada courses: Public Safety Telecommunicator 1, 7th Edition, Instructor and Fire Service Communications, 3rd Edition, Instructor
See the course schedule
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Morning Sun
Tisha Dodd was named the Isabella County Dispatcher of the Year for her empathy and unhesitating service to the public.
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KFYR TV
New Salem, North Dakota, second graders toured an emergency communications center to learn where 9-1-1 calls go and feel more confident about calling in an emergency.
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Fox 13
Jenessa Thornton, a 15-year veteran public safety telecommunicator, performed CPR to resuscitate the man.
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Need CDEs? Click on a course date to register for an APCO Institute course:
See the course schedule
Virtual Classroom Courses
- Fundamentals of Tactical Dispatch (16 CDEs) – 5/14 - 5/15
- Communications Center Manager, 1st Edition (24 CDEs) – 5/14 - 5/16
- Emergency Medical Dispatch, 5th Edition (32 CDEs) – 5/28 - 5/31
- Law Enforcement Communications, 1st Edition (32 CDEs) – 6/10 - 6/13
- Fire Service Communications, 3rd Edition (32 CDEs) – 6/3 - 6/6
Online Courses
- Surviving Stress (8 CDEs) – 5/8 - 5/28
- Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs) – 5/8 - 5/28
- Comprehensive Quality (16 CDEs) – 5/29 - 7/2
- Public Safety Communications Staffing & Employee Retention (8 CDEs) – 6/12 - 7/2
- Customer Service in Today's Public Safety Communications (8 CDEs) – 6/19 - 7/9
In-Person Courses
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