This week APCO held its third Nexus event, in National Harbor, Maryland. Attendees gathered for two days of real-life scenarios that reviewed the 9-1-1 response for each event and talked about how the 9-1-1 response could have been improved with NG9-1-1 technologies. Nexus also featured the 360 Experience thanks to our sponsors who were onsite to demonstrate these technologies and solutions of the future.
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On May 30, APCO filed comments with the Federal Communications Commission (FCC) regarding a new framework that allows wireless carriers to partner with satellite network providers to enable regular cellphones to communicate via satellite. This “Supplemental Coverage from Space (SCS)” framework is likely to be especially useful for providing connectivity to callers in remote areas lacking traditional wireless service. The FCC adopted interim requirements for routing SCS 9-1-1 calls directly to emergency communications centers (ECCs) or via an intermediate call center. APCO’s comments addressed several issues, primarily encouraging the FCC to ensure SCS 9-1-1 calls/texts are routed directly to ECCs rather than an intermediate center.
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Please be advised that access to APCO Institute online courses will be temporarily unavailable from Saturday, June 15 at 11:45 p.m. ET to Sunday, June 16, at 6:00 a.m. ET. During that time, we will be upgrading the learning management system. We apologize for any inconvenience.
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[New!] Next-Gen Dispatch: Envisioning the Future of CAD Systems
June 25 | 1 - 2 p.m. ET
Free for members; $59 for non-members | 1 CDE
Sponsored by Mark43
Register
The demands on public safety telecommunicators today have changed significantly from a decade ago. We can safely bet the same will be true in five years as shifting community needs, new generations of telecommunicators and increasing cybersecurity threats all help rewrite the job description. Dispatch software needs to evolve to meet those challenges.
Join us as we bring together a panel of former telecommunicators turned CAD software experts who have firsthand experience navigating the complexities of dispatch operations. Drawing from their experience, they’ll discuss the future of CAD systems and how to find an evergreen vendor that’s built for the future.
Best Practices for ERCES: Expert Insights and Actionable Tips for Public Safety Stakeholders
June 11 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | 1 CDE
Sponsored by V-COMM
Register
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Become certified in APCO's newest course - Communications Center Manager (CCM), 1st Edition. A few seats remain for the virtual course on June 18-20. The CCM course discussions focus on the essential professional knowledge and skills required for effective management as an emergency communications center manager or director. Topics discussed include talent management, ECC administration, quality control, liability issues and risk management. Additionally, students receive guidance on positioning their agency in the public arena and fostering support from key stakeholders. Worth 24 CDEs.
Learn more
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Fox 43
Haley Dressler became the 30th member of the county’s stork club in the emergency communications center’s 31 years of operation.
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6 News Richmond
Kiana Mason was the recipient of baby shower gifts from a grateful 9-1-1 caller and his fraternity.
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3 KRTV Great Falls
“We do this because we want to help people. We want to help our community. We want to be there to help the public,” said public safety telecommunicator Brandon Skogen.
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Space is open in these June online and virtual courses. Click a date to learn more and to register.
- Law Enforcement Communications, 1st Edition (Virtual) 6/10 - 6/13
- Public Safety Staffing and Employee Retention (Online) 6/12 - 7/2
- Communications Center Manager, 1st Edition (Virtual) 6/18 - 6/20
- Fundamentals of Tactical Dispatch (Online) 6/19 - 7/9
- Bullying and Negativity in the Communications Center 6/19 - 7/9
- Surviving Stress (Online) 6/19 - 7/9
- Comprehensive Quality (Online) 6/19 - 7/23
See the course schedule
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Teach APCO courses at your agency. Instructor courses begin on June 26 and can be completed online:
- Communications Training Officer, 6th Edition, Instructor
- Emergency Medical Dispatch, 5th Edition, Version 4, Instructor
- Fire Service Communications, 3rd Edition, Instructor
- Law Enforcement Communications, 1st Edition, Instructor
- Public Safety Telecommunicator 1, 7th Edition, Instructor
Canada Instructor Courses
See all instructor course dates
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