APCO is pleased to announce that 82 APCO members were selected as recipients of APCO’s Silent Key and Commercial Partner Scholarship Program. Scholarships totaling nearly $80,000 were awarded to APCO’s members to further their professional development in the field of emergency communications.
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Registration closes soon for Fundamentals of Next Generation 9-1-1 (NG9-1-1) in Fairfax, Virginia, on June 27 - 28. The course discussions include NG9-1-1 emergency communications center (ECC) cybersecurity and interoperability issues, fundamental procurement principles and national funding efforts. Standard operating procedures for data storage, retention, and quality assurance and elevating operations are also addressed. The cost is $343 for APCO members and $365 for non-members. Worth 16 CDEs.
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These webinars are free for members and $59 for non-members. Attendees will receive 1 CDE.

[NEW!] Swatting Identification and Mitigation Tips for ECCs 
July 9 | 2 - 3 p.m. ET
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This webinar will focus on swatting hoaxes and how they impact emergency communications center (ECC) operations.  Discussion topics will include how public safety telecommunicators can identify swatting calls and how departmental policies can help ECCs deal with suspected swatting incidents.  Webinar participants will be from the FBI, the ECC community and APCO International.

Next-Gen Dispatch: Envisioning the Future of CAD Systems
June 25 | 1 - 2 p.m. ET
Sponsored by Mark43
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Best Practices for ERCES: Expert Insights and Actionable Tips for Public Safety Stakeholders
June 11 | 1 - 2 p.m. ET
Sponsored by V-COMM
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APCO is seeking comments for candidate American National Standard (ANS) titled Supplemental Emergency Responder Recommendations. The candidate ANS Supplemental Emergency Responder Recommendations addresses alternative response options to 9-1-1 calls that traditionally resulted in the dispatch of law, medical or fire responses. Emergency communications centers (ECCs) are being tasked with incorporating such responses into the traditional 9-1-1 landscape requiring alternative recommendations and directives to be added to the operational workflow of the ECC.
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The APCO Institute has announced pricing changes for its courses, programs and services effective July 1.

Frankie Cole spent 22 years as a two-way radio technician serving commercial and public safety customers across Alabama. He worked on a wide variety of communications solutions during his time in the industry, but he always felt a strong pull to the public safety community. Cole now serves as the radio system administrator for Huntsville-Madison County 9-1-1. 

Space is open in these June online and virtual courses. Click a date to learn more and to register.

• Bullying and Negativity in the Communications Center (Online) 6/19 - 7/9
• Fundamentals of Tactical Dispatch (Online) 6/19 - 7/9
• Communications Center Supervisor, 5th Edition (Virtual) 6/19 - 7/23
• Comprehensive Quality (Online) 6/19 - 7/23
• Surviving Stress (Online) 6/19 - 7/9

In-Person Courses Coming Up

• Fairfax, VA
  Fundamentals of Next Generation 9-1-1  6/27 - 6/28
• Lynchburg, VA
  Communications Training Officer, 6th Ed. 7/10 - 7/12
• Huntsville, AL
  Communications Center Manager, 1st Ed. 7/22 - 7/24
• Weyers Cave, VA
  Surviving Stress 7/30
• Orlando, FL
  Bullying and Negativity in the Communications Center, 2nd Ed. 8/3
  Cybersecurity Fundamentals for the ECC 8/3
• Pontiac, MI
  Fundamentals of Next Generation 9-1-1 8/20 - 8/21
• Forsyth, GA
  Fundamentals of Next Generation 9-1-1  9/10 - 9/11
  Intermediate Cybersecurity Principles for the ECC  9/12 - 9/13

See the course schedule