On June 24, APCO filed a formal opposition with the Federal Communications Commission (FCC) regarding a petition from the Alliance for Telecommunications Industry Solutions (ATIS) asking the FCC to alter service providers’ obligations to notify ECCs of network outages. Under the FCC’s rules, service providers are required to notify ECCs of network outages and degradations that meet specific thresholds. While the ATIS petition focuses on other elements of the FCC’s rules, ATIS asks the FCC to excuse service providers from their obligation to notify 9-1-1 centers of network outages during major disasters when they are required to file outage reports to the FCC. APCO opposed this request on the grounds that the outage notifications made to ECCs provide more timely situational awareness than the reports to the FCC and are thus more useful for 9-1-1 professionals.
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Fire Service Communications, 3rd Edition, provides advanced fire communications training to public safety telecommunicators. This dynamic course covers the terms, techniques and technologies required for fire service call taking and dispatch excellence. There is also a strong focus on real-world incidents and the pertinent information needed for communications in these situations. Additional topics covered include the impact of NG9-1-1 on the telecommunicator role, electric vehicle fires, civil unrest and an expanded section on hazmat incidents. The course is offered in real-time in the APCO Virtual Classroom on July 24 - 27 and is worth 32 CDEs.
Upcoming dates: 7/31 - 9/10 (Online) | 9/4 - 9/6 (Virtual Classroom) | See more dates
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CNN
When emergency communications were interrupted recently in Boston's 9-1-1 system, a relic from the past – the often-overlooked red fire alarm boxes found on most street corners – came back into play.
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CNN
An investigation into a recent two-hour shutdown of 9-1-1 emergency services in Massachusetts found that a computer firewall and not a cyberattack was to blame.
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WJAC
Centre County's 9-1-1 system is upgrading radio communications for firefighters and other emergency responders with 800 new "trunking" radios with federal funding from the American Rescue Plan Act, funds that were allocated in response to the COVID-19 pandemic.
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WBRC - FOX 6 NEWS
In the wake of a tragic death, one man has made it his mission to work with public safety telecommunicators on how to handle the worst that can happen.
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USA TODAY
Emergency staff in Nelson County, Kentucky, took a break recently when a therapy labradoodle, offering up comfort and kisses, stopped by to help the team heal in the wake of recent deaths in the county.
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Limited seats are available in these upcoming courses. Choose from online, virtual or in-person training.
Online Courses
Beginning July 3:
Beginning July 17:
Virtual Classroom Courses
In-Person Courses
Additional course topics and dates are available.
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