The APCO Institute is offering its updated course, Crisis Negotiations for Telecommunicators, 2nd Edition, available online and through the APCO Virtual Classroom. This course delves into the critical aspects of managing crisis situations within the 9-1-1 environment, including handling hostage situations, managing barricaded subjects and assisting individuals with suicidal intent. Participants will gain essential conceptual tools to better understand these high-stakes scenarios and develop the skills needed to help resolve them effectively. Worth 8 CDEs.
See the course schedule
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The 9-1-1 Staffing Crisis Summit will take place October 22-24 in Fort Worth, Texas. This year's summit will continue to help members face staffing challenges with sessions such as:
- Recruitment by Design: Hear from leaders who have entered into partnerships with high school, post-secondary and other recruitment pathways into the 9-1-1 industry.
- Innovative Recruiting and Staffing: Learn how to build a resilient workforce through emotional dynamics.
- The 9-1-1 Professional of the Future: Learn about the changing skill sets and requirements of the NG9-1-1 professional, and how to prepare your ECC for success.
You'll walk away with lessons learned, actionable steps to take back to your agency and connections with other ECCs across the country facing the same challenges as you.
Register
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The APCO Institute's new Career Instructor Program (CIP) is a staff enhancement resource available for ECCs to partner with local educational institutions to address staffing challenges. The program offers a structured training pathway for state or locally-certified educators to attend APCO’s core Public Safety Telecommunicator (PST) 1, 7th Edition course at no cost. By equipping educators with the skills needed to deliver industry-standard training to future public safety telecommunicators, CIP provides a solution to the critical staffing needs of emergency communications centers across the country.
Learn more about CIP
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If you missed the opportunity to attend a demo of APCO IntelliComm® at APCO 2024, sign up for a free virtual demo. The demo provides an in-depth look at the features and benefits that IntelliComm offers to enhance emergency communications center operations. Powered by IBM Watson Analytics, IntelliComm utilizes a cognitive, criteria-based guidecard system tailored for fire, law enforcement and emergency medical dispatch and can be configured to align with your agency’s specific protocols.
Learn more
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How the CAPRAD System Is Used by RPCs and State Licensees To Coordinate 700 and 800 MHz Spectrum
Tuesday, August 27 | 1:00 - 2:00 p.m. ET
Free for all | 1 CDE
Register
Sponsored by Anritsu
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PSC Online
Working in an ECC presents a multitude of challenges that demand resilience and fortitude. Public safety telecommunicators and support staff navigate intense situations daily, from managing distressed callers and coordinating with first responders to maintaining composure in high-pressure scenarios.
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Fox 31
Connor Blinzler, of South Metro (Colorado) Fire Rescue, helped a couple deliver on their way to the hospital.
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WTVB
Jenni Foust used her medic training to help the injured youngster until the medical helicopter arrived after five people, including four occupants of an Amish two-wheel wagon, were injured in a two-vehicle crash.
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WTOV 9 Fox
From November 2022 to January 2023, the man threatened to kill public safety telecommunicators.
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Garrett Mayer, 81, of Los Angeles, was a Life Member of APCO who passed away on Wednesday, July 3, 2024. Mayer served as the Chapter President of the California Public-Safety Radio Association (CPRA) Chapter in 1987 and worked for the County of Los Angeles Information and Technology before retiring to Pahrump, Nevada, according to John W. Wright, the CFO/PIO for the Southern California Chapter of APCO.
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Kaye-Lynn Foley passed away in Amarillo, Texas, on Aug. 11 at the age of 47. Foley was an APCO member since 2014, and her LinkedIn page says that she was employed with the City of Amarillo as an emergency communications specialist since December 2009. It says she earned a Registered Public-Safety Leader Program certification in 2013-2014. She is survived by her husband, Mike Foley; parents, Bobby and Charlene Vinson; brother, Lance Vinson; and sister, Tao Nguyen.
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