Join us at the 9-1-1 Staffing Crisis Summit October 22-24 in Fort Worth, Texas, to equip yourself with the tools and insights you need to address staffing challenges head-on. Here are the top five reasons you can't miss this event:
- Gain critical insights: Learn from top industry experts who will provide in-depth insights into the current staffing crisis.
- Network with peers: Connect with fellow public safety professionals who are navigating similar challenges. Exchange ideas, share best practices and build valuable relationships that will benefit your organization.
- Explore innovative solutions: Discover new ideas for ways to improve retention, innovate recruiting and implement creative strategies.
- Access practical strategies: Join sessions and panel discussions that offer actionable strategies you can implement immediately, ensuring your organization stays resilient and resourceful.
- Enhance your skills and earn CEUs: Take advantage of professional development sessions that not only enhance your skills but also offer 13 CEUs. Earn credits while gaining valuable knowledge.
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APCO's executive leadership program — the Certified Public-Safety Executive (CPE) Program — integrates information and insights from expert leadership professionals and distinguished academic sources, along with intensive self-exploration to help refine executive leadership skills. CPE helps emergency communications professionals discover and build on their unique leadership characteristics for career advancement and is described by many as a life-changing experience. Admission to the program is competitive and limited to one participant per agency for a CPE class. Now accepting applications for CPE Class 18, which begins in January 2025, and for CPE Class 19, which starts in July 2025.
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The APCO Institute offers an online examination for emergency communications center (ECC) professionals seeking radio technician certification. This comprehensive exam covers essential knowledge for two-way radio technicians in ECC settings, including FCC regulations, fundamental electronics and specific challenges in public safety communications. Designed specifically for working technicians, the exam focuses on practical troubleshooting skills relevant to radio technicians. Certification is valid for five years. The exam is offered monthly, and registration is available now for the September exam.
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On Friday, September 1, 2023, in Scottsdale, Arizona, Communications Supervisor Derrik Gregg received a 9-1-1 call that disconnected shortly after he answered. On Greg's second call to the phone, a female answered and immediately stated that she would call him back. He attempted to get information from her and asked her if she had an emergency, to which she replied, “Yes,” and then announced again that she would call back and hung up. Gregg recognized the possibility that the caller had an emergency but was unable to verbalize it due to a dangerous situation. This call came to a successful ending due to Gregg's quick actions.
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WAFF 48
A telecommunicator can text someone at an emergency scene a link and the person can transmit video of the scene to the emergency communications center.
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NBC Bay Area
Officials said the new system would allow the city to improve its 9-1-1 answering time, which is currently substandard.
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News 2
Response times for ambulances are expected to improve as calls will no longer have to be transferred among emergency communications centers before alerting EMS responders.
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Statescoop
APCO International and the National Emergency Number Association called on the presidential candidates to support shifting $15 billion raised from national radio spectrum auctions to 9-1-1 upgrades.
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Content provided by Anritsu
In an era where connectivity is crucial for accessing information, services, and opportunities, the digital divide between urban and rural areas remains a significant barrier. Deploying rural broadband infrastructure is vital for bridging this gap, yet it presents a unique set of challenges that can impact project efficiency, cost and timelines.
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Register for an upcoming virtual, online or in-person course.
Online Courses
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Virtual Classroom Courses
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In-Person Courses
APCO also offers in-person courses throughout the U.S. that are open to all emergency communications professionals to attend. See the upcoming in-person courses.
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