On September 17, the Public Safety Next Generation 9-1-1 Coalition, consisting of APCO and the nation’s leading national public safety associations, held a summit on Capitol Hill demonstrating the urgency for Congress to fully fund the transition of today’s aging and vulnerable 9-1-1 networks to a modern, secure, interoperable and innovative Next Generation 9-1-1 system throughout all areas of the United States. During the program, public safety officials showed how full deployment of Next Generation 9-1-1 would lead to more efficient and effective emergency response, saving lives and better withstanding network outages impacting the ability of the public to reach 9-1-1 when they most need to.
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APCO's 9-1-1 Staffing Crisis Summit is a little over a month away! Join public safety professionals, state and local government leaders, and innovative companies from the private sector to explore ways to improve retention and recruiting, streamline the hiring process and build a culture of excellence.
Check out the updated program, where you will hear about:
- The successes and lessons learned by ECC leaders
- Building a resilient workforce through innovative recruiting and staffing
- Cultivating an inclusive work experience
- Taking your team from “surviving” to “thriving”
- Leading successful culture change
You’ll also have a chance to share your current challenges and insights with other attendees and learn about APCO’s new Career Instructor Program designed to help ECCs recruit trained telecommunicators.
Register
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Part 90 FCC Licensing From A to Z
September 24 | 1:00 - 2:00 p.m. ET
Free for all | Worth 1 CDE
This comprehensive webinar will guide you through Part 90 licensing, from understanding the basic requirements to mastering the application process and managing your license effectively.
Sponsored by SiteSafe
9-1-1: Where It’s Headed
October 1 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
This is a time of incredible change in the public safety community. Join this webinar to learn how to turn current challenges into future opportunities.
Sponsored by Hexagon
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On September 17, APCO Regional Representative Paul McCallister met with Senator Blackburn (R-Tenn.) and her staff to raise awareness of the need to fully fund NG9-1-1 nationwide. Senator Blackburn serves on the Senate Commerce Committee, which has jurisdiction over the NG9-1-1 funding legislation, and is a lead co-sponsor of the Enhancing First Response Act (S. 3556), the legislation to federally reclassify public safety telecommunicators as a protective service occupation in the Standard Occupational Classification. During the meeting, McCallister discussed the potential benefits of a fully integrated NG9-1-1 system by explaining how modernized 9-1-1 technology may have further improved the emergency response to the Covenant School shooting in Nashville, Tennessee.
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Overcome Training Challenges with APCO’s Agency Instructor Program
Become certified to teach critical public safety disciplines. The APCO Institute offers five agency instructor course certifications allowing ECCs to train staff directly. There’s still time to register for the next online instructor courses, which begin on September 25 and are worth 40 CDEs each. Choose from:
- Communications Training Officer, 6th Edition, Instructor
- Emergency Medical Dispatch, 5th Edition, Instructor
- Fire Service Communications, 3rd Edition, Instructor
- Law Enforcement Communications, 1st Edition, Instructor
- Public Safety Telecommunicator I, 7th Edition, Instructor
Additional dates are available. Learn more
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A 9-1-1 call to the Chippewa County Sheriff’s Office early afternoon October 20, 2023, came from a distraught female reporting a male intruder with a gun in her residence. The quick response, teamwork and immediate actions of public safety telecommunicators Stephanie Stone, Tim Walters and Wade Davis likely saved the life of the female victim.
Read more
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Raleigh-Durham Airport Communications Center, NC, has received Agency Training Program Certification, a Project 33® Initiative.
Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.
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Dayton Daily News
Amy Cole took the initiative to find a phone number unknown to police that investigators used to locate the suspected abductor and, according to the police chief, “save this young girl’s life.”
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Fauquier Now
Only about half of would-be telecommunicators survive the first six to nine months of training and classwork. They apply what they have learned to the variety of emergencies and exigencies encountered in public safety communications.
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Cortaca Today
The transition was made with minimal disruptions and with a contingency plan just in case problems arose.
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WUSA 90
Dover, Delaware, telecommunicators Mackensie Atkinson and Connor Logan facilitated a transnational water rescue by fielding a call from Albania about an emergency off the coast of Dover, England. With the help of local and international agencies, the Delaware ECC was able to make contact with the French Coast Guard, who saved the vessel.
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Register for an upcoming virtual, online or in-person course.
Virtual Classroom Courses
See all upcoming virtual courses
Online Courses
See more online courses
In-Person Courses
APCO also offers in-person courses throughout the U.S., which are open to all emergency communications professionals to attend. See the upcoming in-person courses.
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