The 9-1-1 Staffing Crisis Summit is next week! Join us October 22-24 in Fort Worth, Texas, to collaborate with and learn from public safety professionals, state and local government leaders and innovative companies from the private sector. Together, we will explore ways to improve retention, streamline the hiring process, innovate recruiting and build a culture of excellence. Earn up to 16 CEUs when you attend.
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In honor of October being cybersecurity awareness month, we have created short videos with cybersecurity tips and useful information. This week's video discusses cyber resources available to ECCs to help them enhance their cybersecurity defenses, protect their communications centers and ensure the safety of the public they serve.
Watch the video
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New! Impressive, Innovative, Influential Iowa
November 12 | 1:00 - 2:00 p.m. ET
Free for everyone | Worth 1 CDE
This webinar will discuss how the state of Iowa has continued to upgrade its emergency communication infrastructure by transitioning to a digital framework and leveraging public safety broadband. Join us as we learn how the town of Spencer came up with innovative solutions during a recent flood to keep their ECC functioning and how their solutions influence the way FirstNet is being used.
Presenters: Tom Lampe, the FirstNet Authority regional lead, Blake DeRouchey (State of Iowa 9-1-1 program manager) and Chad Roberts (Iowa DPS Communications)
Register
The Disruptive Power of ASAP Service
October 31 | 1:00 - 2:00 p.m. ET
Free for members, $59 for nonmembers | Worth 1 CDE
Sponsored by Mission Critical Partners
Register
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The Federal Bureau of Investigation (FBI), the Cybersecurity and Infrastructure Security Agency (CISA), the National Security Agency (NSA), the Communications Security Establishment Canada (CSE), the Australian Federal Police (AFP) and the Australian Signals Directorate's Australian Cyber Security Centre (ASD's ACSC) have released a joint cybersecurity advisory to warn network defenders of Iranian cyber actors' use of brute force and other techniques to compromise multiple critical infrastructure sectors. The actors likely aim to obtain credentials and information describing the victim's network that can then be sold to enable access to cyber criminals.
Read more
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APCO Illuminations is a dynamic, subscription-based program offering public safety professionals monthly online training on timely, critical topics. Registration is open now to access new topics starting on November 1. The general track will focus on fire in multi-residential structures and the EMD track addresses kitchen accidents. Participants can earn 12 CDEs with an annual subscription of $125 for APCO members and $145 for non-members.
Explore all topics here
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The APCO Young Professionals Committee is proud to announce Trae Maeder as this quarter’s Young Professional Spotlight! Hailing from Florida, Trae has worked in several different roles of 9-1-1 dispatching and contributed his knowledge to multiple committees and organizations over his nine years of service. Trae’s list of volunteer work includes serving as a board member for APCO’s Florida Chapter, a team member and contributing editor for “Humanizing the Headset,” participating as a guest on the podcast “Let’s Talk Dispatch,” serving on APCO’s RPL Facilitator Team and two-time presenter at APCO 2024. Trae holds his RPL and ENP, is an APCO certified training officer, agency instructor and enjoys participating in continuing education whenever possible.
Read more
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WNCN Raleigh
Emergency calls were routed from the disaster area to central North Carolina. “There’s a different sense when you’re answering the phone repetitively and you know every call is a crisis call that’s coming in,” said public safety telecommunicator Katheryn Hartsell.
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Maryland Association of Counties
The Maryland state senator is drawing attention to the need for equipping emergency communiations centers with improved caller location information, text and video capabilities, as well as improved overflow call management.
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Huntsville-Decatur WAFF
Participation in community events and job fairs and focusing on recently graduated 18-year-olds has boosted job applicant numbers.
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44 News
The truck full of supplies was donated by citizens of Muhlenberg and surrounding counties.
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Choose the learning experience that works best for you. Our latest training calendar includes a wide range of courses available online, virtually, or in-person to earn CDEs.
10/23 - 12/3: Law Enforcement Communications, 1st Edition, Online #72733 (32 CDEs)
10/29: Cybersecurity Fundamentals for the ECC, Virtual Classroom #72419 (8 CDEs)
10/30 - 12/3: Communications Training Officer, 6th Edition, Online #72905 (24 CDEs)
10/30 - 12/10: Emergency Medical Dispatch, 5th Edition, Version 4, Online #72805 (32 CDEs)
11/5 - 11/7: Fire Service Communications, 3rd Edition, Virtual Classroom #72442 (32 CDEs)
11/6 - 12/3: Public Safety Telecommunicator 1, 7th Edition, Online #72994 (40 CDEs)
See the training calendar for more dates and courses - virtual courses | online courses | in-person courses
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