Are you an experienced and passionate emergency communications professional? The APCO Institute is seeking skilled adjunct instructors to teach virtual, online and in-person courses for public safety practitioners. If you excel in your field, have a deep understanding of emergency communications and embody exceptional professionalism, we want to hear from you!
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Available as an online course, APCO offers the Comprehensive Quality course to individuals who want to learn how to develop and implement an effective comprehensive quality program at their agency. The curriculum covers essential topics, including quality planning, performance evaluation, standards, liability, feedback, coaching, surveys and analysis. Emphasizing a systematic approach, the course demonstrates how proper tools and methodologies can transform quality programs into valuable organizational assets. Engaging lectures are paired with practical exercises, enabling students to apply concepts directly to their agency.

Worth 16 CDEs. Upcoming course dates: Dec. 11 - Jan. 21 and Jan. 15 - Feb. 18. The cost is $410 for APCO members; $460 for non-members.
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9-1-1 and Community Engagement: Where Automation Meets Public Safety
December 3 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Versaterm

From Stone Age to Space Age: Redefining ECC Call Logging Using AI
December 17 | 1:00 - 2:00 p.m. ET
Free for members, $59 for non-members | Worth 1 CDE
Sponsored by Revcord

The APCO Institute offers a wide range of courses available online, virtually and in-person to earn CDEs. Registration is open now for the following courses:

• Bullying and Negativity in the Comm Center, 2nd Edition (8 CDEs)
  12/5 (Virtual Classroom) | 12/11 - 1/7 (Online)
• Crisis Negotiations for Telecommunicators, 2nd Edition (8 CDEs)
  12/11 - 1/7 (Online) | 12/16 (Virtual Classroom)     
• Communications Center Manager, 1st Edition (24 CDEs)
  12/11 - 1/21 (Online) | 1/8 - 2/11 (Online)
• Comprehensive Quality (16 CDEs)
  12/11 - 1/21 (Online) | 1/15 - 2/18 (Online)
• Disaster Operations and the Communications Center, 2nd Edition (16 CDEs)
  1/15 - 2/4 (Online) | 1/21 - 1/22 (Virtual Classroom)
• Customer Service in Today's Public Safety Communications (8 CDEs)
  1/15 - 2/4 (Online) | 2/12 - 3/4 (Online)
• Surviving Stress (8 CDEs)
  1/15 - 2/4 (Online) | 2/12 - 3/4 (Online)

View the 2024 - 2025 training calendar