Register to attend our 9-1-1 Wellness Summit! Hear from industry experts and clinical professionals as they discuss challenges that today's telecommunicators face and provide you with strategies and tools to improve your immediate health and long-term wellness. This year's 9-1-1 Wellness Summit is co-located with the APCO Western Regional Conference in Portland, Oregon. Join us March 2-3 to invest in your well-being and bring back actionable solutions to your agency.
Register
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APCO, in partnership with IWA Technical Services, Inc., is offering two new courses this spring:
General Communications Technician Level 1
April 28 - 30, 2025 | 24 CDEs
The General Communications Technician (GCT-1) program is a customizable, hands-on instruction course modeled after the U.S. Department of Homeland Security guidelines that covers all the disciplines listed in the COMT program and the APCO/ANSI technician standards.
Line Antenna Sweep
May 1 - 2, 2025 | 16 CDEs
Line and Antenna Sweep (LAS) is a comprehensive two-day, hands-on course that will give you all of the necessary knowledge to test and evaluate RF signals that originate at the output of a radio transmitter and eventually are propagated to a receiver.
Taking GCT-1 and LAS training can be a significant boost for your career in telecommunications, especially in land mobile radio (LMR) and in building communications systems.
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Sponsor the 9-1-1 Wellness Summit
APCO is hosting its second annual 9-1-1 Wellness Summit March 2-3 in Portland, Oregon. Showcase products and services designed to support immediate health and wellness services to our public safety industry professionals. Sponsors of the 9-1-1 Wellness Summit get exclusive benefits, and we have customized options designed to meet every goal and budget. Review our sponsorship brochure to see which option best suits your organization.
Reserve Your Booth at APCO 2025
There's limited time left to beat the rate! Reserve your booth by January 1 to secure the current rate of $28 per sq ft before the price increases to $31 per sq ft. This year's conference will be held in Baltimore July 27-30. APCO's Annual Conference & Expo is the largest gathering in the U.S., with over 6,000 attendees and exhibitors, including more than 3,700 public safety communications professionals. Select your preferred location - view the floor plan and reserve your space now!
Contact APCO's exhibit & sponsorship business development manager, Jaya Dillard, Ed.D., at (386)-944-2478 or dillardj@apcointl.org with any questions.
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Understanding the Impact of Network Outages on 9-1-1
January 16 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Join us as we discuss the growing importance of emergency communications centers (ECCs) receiving timely and actionable information about the scope and impact of outages as the severity and frequency of 9-1-1 outages continues to increase. This webinar will begin with a brief overview of the Federal Communications Commission’s outage notification requirements, followed by a panel discussion from 9-1-1 professionals on the growing impact of outages on 9-1-1 operations and strategies to mitigate their effects.
Register
Raising the Bar: Enhancing ECC Call Handling Standards
January 28 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Versaterm
This webinar will review the creation of standards, including the ANSI process and the APCO standards development process. It will specifically address how the APCO standard for public safety communications incident handling process was created, including the history behind the George Mason University study and how the data gathered in that study led to achievable performance metrics that can be incorporated into an emergency communications center (ECC). It will also discuss how this standard can benefit ECCs by providing a framework for establishing, implementing, and maintaining effective practices and processes related to handling requests for service.
Register
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The APCO Institute is offering a one-week in-person Agency Instructor course from March 31 to April 4 on site at APCO Headquarters in Daytona Beach, Florida. This course provides agencies with the opportunity to become certified agency instructors, enabling them to teach APCO courses directly to their team. By bringing training in-house, agencies can significantly reduce new-hire and in-service training costs.
This course is for those interested in becoming agency instructors for the following disciplines:
Note: You must have completed the basic discipline course to be eligible to become an agency instructor. EMD Instructor registrants must be affiliated with an APCO EMD agency, have current CPR and, if applicable, current EMT-A or higher certification. Upon completion of the training, successful participants will be certified as agency instructors in their chosen discipline. The cost to attend the course is $510 for APCO members and $560 for non-members. The deadline to register is March 17.
Learn more and register
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Patch
Emergency medical telecommunicator Chakiera Locust coached the caller through delivery before Rockland, New York, paramedics arrived.
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The Tomahawk
The dog has given birth and become the emergency communications center’s permanent mascot since being rescued after September flooding.
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Rocky Mountain Outlook
Janet Wiszowaty wrote a chapter of a book “Wounds to Wisdom,” about how first responders cope with PTSD.
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WFXR
Kalynda Lasek delivered reassurance as she gave clear and concise instructions to the mother and family.
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Researchers at the University of Houston-Clear Lake (Texas), who have received university approval, are interested in hearing your opinion about your work experiences and how you may prioritize 9-1-1/emergency calls. Your part in the study will be to listen to a 9-1-1 call and rate how you would prioritize the call. You will also be asked to answer questions about your knowledge and emotional experiences. You will complete a survey about your opinion of the caller as well as provide information about yourself. Your participation is completely voluntary, and you may quit at any time. It will take you about 30 minutes to participate. We will not collect any information that can be used to personally identify you, ensuring your confidentiality. If you have a friend, co-worker, or relative who would be interested in participating, you can also share the link with them. If you have questions about this project, please contact Dr. Sean Lauderdale at lauderdale@uhcl.edu.
If you are ready to participate, follow this link.
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The APCO Institute offers a wide range of courses available online, virtually and in-person to earn CDEs. Space is available to register for the following courses:
Interested in attending a course in person? There are several in-person courses scheduled throughout the nation.
View the 2025 training calendar
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