The APCO course Disaster Operations and the Communications Center, 2nd Edition prepares public safety communications professionals to handle diverse disaster situations effectively. This course serves to educate telecommunicators and other ECC staff on a wide range of topics, including ECC continuity of operations, the role of the ECC in emergency operations plans, and how local and state plans fit into the larger scheme of U.S. Homeland Security and national response doctrines on disaster readiness and recovery. Worth 16 CDEs.

Upcoming course dates: 1/21 - 1/22 (Virtual) | 1/15 - 2/4 (Online) | More course dates 
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Understanding the Impact of Network Outages on 9-1-1
January 16 | 1:00 - 2:00 p.m. ET
Worth 1 CDE | Free for members; $59 for non-members

This webinar will begin with a brief overview of the Federal Communications Commission’s outage notification requirements, followed by a panel discussion from 9-1-1 professionals on the growing impact of outages on 9-1-1 operations and strategies to mitigate their effects.
Register

Raising the Bar: Enhancing ECC Call Handling Standards
January 28 | 1:00 - 2:00 p.m. ET
Worth 1 CDE | Free for members; $59 for non-members

This webinar will review the creation of standards, including the ANSI and APCO standards development processes. This webinar will address how the APCO standard for public safety communications incident handling process was created and how this standard can benefit ECCs.
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We are saddened to learn of Nate McClure’s passing on December 20, 2024. Nate was a Life Member of APCO and joined the association nearly 60 years ago. His contributions to APCO covered many years of service to numerous committees, including as APCO’s president from 1978-1979. Nate was the chair of the membership sub-committee of the Commercial Advisory Council for many years and worked closely with the membership committee of APCO to create the group commercial membership category.
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In-Person Courses

• Hickory, NC: Communications Training Officer, 6th Edition (1/27 - 1-29)
• Clinton, CT: Active Shooter (1/30)
• Daytona Beach, FL: Agency Instructor (3/31 - 4/4) 

Choose from CTO, EMD, PST, Fire Service or Law Enforcement Communications Instructor course

See all upcoming in-person courses

APCO Virtual Classroom Courses

• Fire Service Communications (32 CDEs)
  2/4 - 2/7 (Virtual Classroom)
• Emergency Medical Dispatch Manager (8 CDEs)
  2/13 (Virtual Classroom)
• Communications Center Manager, 1st Edition (24 CDEs)
  2/17 - 2/19 (Virtual Classroom)
• Cybersecurity Fundamentals for the ECC (8 CDEs)  
  2/18 (Virtual Classroom)  

See all upcoming virtual courses