Time is running out to register for our 9-1-1 Wellness Summit! Register now to join us March 2-3 in Portland, Oregon. This year's summit is two days long with various sessions, speakers and wellness activities. You will gain the tools and insights to start building effective strategies for supporting your personal mental, physical and emotional health needs and those of your ECC team. Don’t miss this opportunity to invest in your well-being and bring back actionable solutions to your agency.
Register
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We are excited to announce the recipients of our inaugural 9-1-1 Impact Awards, which replace the Public Safety Communications Leadership in Policy Awards to encompass a wider range of eligible recipients.
The 2025 award winners are:
- The Honorable Jessica Rosenworcel; Former Chairwoman of the Federal Communications Commission.
- The Honorable Cathy McMorris Rodgers; Former U.S. Representative for Washington’s 5th Congressional District.
- Renee Gordon; Director, Department of Emergency and Customer Communications; City of Alexandria.
- Telecommunicator Emergency Response Taskforce (TERT) team members who responded to the 2024 Hurricanes Helene and Milton.
Award recipients will be recognized by leaders from the public safety community, government and industry during a special reception held in Washington, D.C., in April.
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Other upcoming deadlines include:
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March 13 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Join APCO International’s Government Relations team for an informative webinar providing the latest updates on APCO’s top advocacy priorities. This webinar will cover key legislative and regulatory efforts impacting public safety communications, including reclassification of public safety telecommunicators, federal funding for Next Generation 9-1-1, wireless 9-1-1 location accuracy, network outage reporting and more. Stay informed on critical issues and learn how APCO is working to support the public safety community at the federal level.
Learn more
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We think you're all rock stars! For National Public Safety Telecommunicators Week 2025, which takes place April 13-19, we are asking you what music, song, band or even dance move describes your agency. To enter the contest, send us your answer and explain why it describes your shift or agency. Voting will begin after entries are reviewed and posted, so be sure to come back to vote and then spread the word because two entrants will receive a $100 gift card for their ECC! Get all the details and enter this year's contest.
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The APCO Illuminations CDE Program has new public safety topics starting March 1. The general track provides a deeper understanding of liability issues in the PST role. The EMD track covers critical knowledge about lightning strikes and their effects on individuals. Earn 12 CDEs with an annual subscription fee of $125 for APCO members and $145 for non-members.
See all topics and register
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The Darien Times
Nashira Ramirez and Forrest Andrews managed the emotions of distraught parents and coordinated emergency response.
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Mercer County Outlook
Patrick P. Bowsher was described as maintaining an exemplary work ethic while mentoring others and serving as a field training telecommunicator.
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NBC Palm Springs
Hughes often drove five hours a day to keep her job and stayed in a Motel 6 to catch up on sleep, paying with change from her children’s piggy bank.
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Madison County Kentucky
The certification ensures that telecommunicators possess the skills and knowledge to provide high-quality emergency response.
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WHSV 3
Ann Good has been named 2024 Dispatcher of the Year by her peers. She said she loves helping people and multitasking.
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Originally published in the January/February 2025 PSC Magazine.
For years the 9-1-1 industry has been told that Next Generation 9-1-1 is on the horizon — it is coming soon so get ready. Recently, the industry has realized that some aspects of NG9-1-1 are already here. Currently, emergency communications centers (ECCs) take text-to-911 requests; solutions that are free to the ECC have been released, making it easier to adopt this type of solution. Similarly, ECCs around the country are adopting technology that brings either livestreaming video into the 9-1-1 center or live 9-1-1 calls into the patrol car.
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The APCO Institute offers courses that equip public safety telecommunicators with essential skills for career growth and operational excellence. Courses are available online, virtually and in person.
In-Person Courses
APCO Virtual Classroom Courses
Online Courses
See all upcoming training at apcointl.org/courses.
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