The 9-1-1 Wellness Summit is just over a week away, and it's not too late to register! Join us March 2-3 in Portland, Oregon, to invest in your well-being and bring back actionable solutions to your agency. Gain practical strategies to mitigate stress and trauma, allowing you to better save lives and live well.
Register today
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APCO extends its congratulations to Howard Lutnick on his confirmation as the United States Secretary of Commerce. Lutnick’s leadership and extensive experience in both the public and private sectors will be instrumental in driving economic growth, fostering innovation and enhancing critical infrastructure that benefits public safety.
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The Technology Sessions: 4.9 GHz and Artificial Intelligence
March 18-19 | The City Club, Washington, D.C.
Free for government employees; $500 for commercial employees
Join us for a special event hosted by APCO International and the Public Safety Broadband Technology Association. This two-day event will discuss the innovations and evolutions in public safety communications. There will be public safety subject matter experts, end users and technology innovators discussing the importance of 4.9 GHz and AI. Each day will conclude with a focus group discussion, providing ample opportunities to network, make connections, share insights and analyze data.
Register now
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We are now accepting applications for the next Registered Public-Safety Leader (RPL) Program, which starts in the spring. This program helps to build supervisory and management skills for effective emergency communications center operations. The program is completed online and covers key topics including management dynamics, team performance, communication strategies and more.
Learn more
Need financial assistance to participate in the RPL program? There’s one week left to apply for the RPL Program scholarship. Don’t miss this opportunity to advance your management skills and excel in your public safety communications career.
Apply by March 1
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March 13 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
In this webinar, APCO's Government Relations team will discuss key legislative and regulatory efforts impacting public safety communications, including the reclassification of public safety telecommunicators, federal funding for Next Generation 9-1-1, wireless 9-1-1 location accuracy, network outage reporting and more. Stay informed on critical issues and learn how APCO is working to support the public safety community at the federal level.
Register
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APCO’s Agency Instructor course, taking place in Daytona Beach, Florida, from March 31 to April 4, prepares public safety professionals to deliver high-quality training within their agencies. This in-person course equips participants with essential instructional techniques, adult learning principles and presentation skills to effectively train emergency communications personnel. Upon completion, graduates will be certified to teach APCO courses at their agency. Students must be certified in the discipline to attend the instructor course.
The deadline to register is March 17; learn more and check out the available topics.
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Schedule a demo to experience APCO IntelliComm®, a next-generation criteria-based guidecard technology designed to enhance emergency call handling. With an intuitive interface and built-in flexibility, IntelliComm empowers emergency communications centers to streamline triage for law enforcement, fire and emergency medical dispatch while ensuring faster and more informed responses. Unlike traditional scripted protocols, IntelliComm provides a dynamic, criteria-based approach that reduces call processing time and helps telecommunicators make immediate, lifesaving decisions with confidence.
Agencies interested in experiencing IntelliComm firsthand can sign up for a free one-hour demo to learn more.
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.jpg) The APCO Young Professionals Committee is proud to announce Haley Wright as the January 2025 Spotlight winner. Haley’s journey in the dispatch world began unexpectedly, but over the course of 10 years, she has found her place in a career that allows her to make a tangible difference in her community. As a shift supervisor at the Shawnee Communications Center, Haley oversees daily operations, manages hiring, trains new employees and balances the demands of front-line dispatch work. But, for Haley, this job is more than just answering calls — it’s about supporting her team, nurturing their development and embracing the evolving landscape of the communications industry.
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KSNT.com
County commissioners voted on a $3,000 bonus for public safety telecommunicators to help remedy a staffing shortage.
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WWLP.com
Seven fire department telecommunicators completed five weeks of training.
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KTUU/KTVF
Certified public safety telecommunicators receive a sign-on bonus of $15,000 to be paid in two installments.
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News Channel Nebraska Northeast
Darlene Tiner has also served as a jailer in the Kimball County (Neb.) Sheriff’s Office while adapting to technological advances in the emergency communications center.
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County News Center
The 12-week Responder Ready Public Safety Communications Academy sponsored by the San Diego Sheriff’s Office exposes high school students to a civilian career in law enforcement.
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