On March 2-3 more than 150 attendees gathered for the second 9-1-1 Wellness Summit in Portland, Oregon. While extremely important, these discussions can be difficult so APCO prepared accordingly in a number of ways. Coloring books and markers were provided to all attendees, quiet rooms outside the session room were available so attendees could take breaks as needed and therapy dogs were in attendance throughout the event.
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The Technology Sessions: 4.9 GHz and Artificial Intelligence (AI)
March 18-19 | The City Club, Washington, D.C.
Free for government employees; $500 for commercial employees

Join us for a special event hosted by APCO International and the Public Safety Broadband Technology Association. This two-day event will discuss the innovations and evolutions in public safety communications. There will be public safety subject matter experts, end users and technology innovators discussing the importance of 4.9 GHz and AI. Each day will conclude with a focus group discussion, providing ample opportunities to network, make connections, share insights and analyze data.
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Legislative and Regulatory Updates from APCO's Government Relations Office
March 13 | 1:00-2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE

Join APCO International’s Government Relations team next Thursday for an informative webinar that will provide the latest updates on APCO’s top advocacy priorities. This webinar will cover key legislative and regulatory efforts impacting public safety communications, including reclassification of public safety telecommunicators, federal funding for Next Generation 9-1-1, wireless 9-1-1 location accuracy, network outage reporting and more.
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In partnership with IWA Technical Services, APCO is offering two new courses this spring:

General Communications Technician Level 1
April 28-30 | 24 CDEs
This in-depth, hands-on program follows DHS, COMT and APCO/ANSI standards and is perfect for public safety and commercial radio communications technicians. Topics include troubleshooting, FCC/FAA regulations, safety and all core competencies required for today’s communications technician.

Line Antenna Sweep
May 1-2 | 16 CDEs
This comprehensive, hands-on course covers RF signal testing, antenna theory, and troubleshooting techniques. Designed for beginners and experienced technicians, it meets ETA, COMT and APCO/ANSI standards. Participants will work with state-of-the-art test equipment to address common field problems.

Improve emergency communications center morale with the course Bullying and Negativity in the Communications Center, 2nd Edition. Attendees will learn takeaway tips and solutions to promote workplace civility, address problem behaviors and improve employee morale. Sign up for an upcoming online course date: March 12 - April 1 and March 26 - April 15 or in the APCO Virtual Classroom on April 22. Worth 8 CDEs.
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Emergency communication centers (ECCs) can help address staffing challenges by partnering with local schools to introduce students to rewarding careers in public safety communications. APCO’s Career Instructor Program (CIP) offers a free Public Safety Telecommunicator (PST) 1 course to train state or locally-certified educators to teach students the PST 1 course, providing them with a career pathway into the profession. APCO also offers the ECC Outreach Toolkit to help ECCs connect with area schools. Seats are now open for educators in the CIP Program.
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Starting April 1, the APCO Illuminations CDE Program will offer new topics. The Illuminations general track addresses handling language barriers in the ECC. The EMD track covers refreshing medical term knowledge and the CTO track addresses Chapter 6 of the CTO Standard. Earn 12 CDEs with an annual subscription fee of $125 for APCO members and $145 for non-members.
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Do you need to start earning CDEs quickly? There are still seats available in these online courses that begin next week.

Begin on March 12:

• Active Shooter Incidents for Public Safety Communications, 2nd Ed., Online #72483
• Bullying and Negativity in the Communications Center, 2nd Ed., Online #72500
• Crisis Negotiations, 2nd Ed., Online #72514
• Disaster Operations and the Communications Center, 2nd Ed., Online #74613
• Fundamentals of Tactical Dispatch, Online #72562

More upcoming training dates:

• 3/25 - 3/26: Staffing and Retention for the ECC, 2nd Ed., Virtual Classroom #74725
• 3/26 - 5/6: Emergency Medical Dispatch, 5th Ed., Version 4, Online #72823
• 3/26 - 4/15: Customer Service in Today’s Public Safety Communications, Online #72629
• 4/2 - 4/22: Cybersecurity Fundamentals for the ECC, 2nd Ed., Online #74730
• 4/16 - 5/20: Communications Center Manager, 1st Ed., Online #72588

View all upcoming courses