Mark your calendars — on April 1, for one day only, you can save $100 on your APCO 2025 conference registration! This Flash Day deal is exclusively for members, only on April 1 and only available online. 

Not a member yet? Join by April 1 to unlock the full $300 savings on your registration!
Get a reminder about Flash Day

Time is running out! Tuesday, April 1, is the last day to apply for an APCO general scholarship and to submit nominations for the Emergency Communications Center Awards and Technology Leadership Awards. 

• Apply for a scholarship
• Submit an Awards nomination

APCO’s Crisis Negotiations, 2nd Edition provides telecommunicators with essential training to navigate high-stakes situations, including hostage incidents, barricaded subjects and suicidal callers. This course builds on foundational skills, offering deeper insight into crisis causes, progression and resolution. Students will gain practical tools for effective communication, managing demands and conducting negotiations. Worth 8 CDEs. Offered in the APCO Virtual Classroom or as an online course.
See upcoming dates

After resolving some instrument tuning issues, we are happy to report that voting for the NPSTW 2025 contest is live again! There should be no more audio glitches or sound snafus in our future. If you voted between Sunday at 2 p.m. and Tuesday at noon, please go back to the website and vote again. We apologize for the inconvenience.

There's still time to enter the contest! For National Public Safety Telecommunicators Week 2025, which takes place April 13-19, we are asking you what music, song, band or even dance move describes your agency. 
Enter this year's contest

On March 18-19, APCO International hosted a special event with the Public Safety Broadband Technology Association (PSBTA) in Washington, D.C., that focused on public safety’s use of 4.9 GHz and Artificial Intelligence (AI). Attendees gathered to discuss innovations and evolutions in public safety communications technologies, and they heard from speakers in the public safety communications industry, from the emergency communications centers (ECCs) themselves to industry partners.
Read more

On March 25, 2025, the Federal Communications Commission (FCC) announced that 9-1-1 authorities can make requests to originating service providers (OSPs) to begin the process of delivering 9-1-1 traffic in IP-based format to delivery points designated by the 9-1-1 authority. This document informs APCO members of the FCC requirements regarding these requests and provides guidance on engaging with originating service providers.
Read more

Earn CDEs for recertification! Choose from virtual, online or in-person courses.

APCO Virtual Classroom

• Crisis Negotiations, 2nd Edition (8 CDEs): April 8 
• Disaster Operations and the Communications Center, 2nd Edition (16 CDEs): April 10-11
• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs): April 22

Online Courses 

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs): April 9-29 
• Customer Service in Today's Public Safety Communications (8 CDEs): April 9-29
• Fundamentals of Tactical Dispatch (16 CDEs): April 9-29 
• Communications Center Manager, 1st Edition (24 CDEs): April 16 - May 20

In-Person Courses

Plantation, FL

• Communications Training Officer, 6th Edition (24 CDEs): May 13-15

Plainfield, IL

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs): May 12
• Crisis Negotiations, 2nd Edition: (8 CDEs): May 13

Belmont, NY

• Communications Center Supervisor, 5th Edition (24 CDEs): May 13-15

See the full training schedule

Introducing Prizym: A Real-Time AI Solution Unifying Critical Communication Information

Zetron and Exacom Expand Global Services Partnership Agreement