APCO 2025 registration is now OPEN! Register by June 30 to lock in the early bird rate. Check out the professional development sessions and be sure to take a look at the special events featuring our inspiring keynotes and activities around Baltimore. Get the most out of your conference experience and sign up for a pre-conference course hosted by the APCO Institute. There are various registration options available to you: 

• Full Registration
• Day Pass
• Exhibit Hall Pass
• Volunteer Pass

Learn more and register

Telephony Denial of Service (TDoS) attacks occur when a large volume of telephone calls overloads a communications network element — overwhelming call capacity and disrupting communications. Whether malicious (e.g., cyber attack) or accidental (e.g., malfunctioning equipment), TDoS events present a unique challenge for emergency communications centers (ECCs). The Department of Homeland Security Cybersecurity and Infrastructure Security Agency (DHS CISA) has developed information about TDoS attacks, mitigation techniques and reporting information. 
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Advance your leadership skills with APCO’s Certified Public-Safety Executive (CPE) Program — an executive leadership experience that combines expert insights, distinguished academic resources and intensive self-exploration. Described by many as life-changing, this program helps emergency communications professionals refine their leadership strengths and prepare for career growth. Now accepting applications for Class 19, which begins in July 2025. The deadline to apply is May 15.
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May 15 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE

In this webinar, AI industry research experts explore how AI is making a difference in emergency communications. The panel will provide a clear framework for understanding AI, share real-world ECC applications and offer strategies for integrating AI to empower supervisors and frontline staff. This webinar will give you the knowledge and confidence to make informed decisions and choose the right AI tools to strengthen your 9-1-1 center. 
Register

Register now for APCO’s Illuminations CDE Program; new topics begin May 1! Register for the general track to gain access to topics including suicide threats and call-handling complacency, plus 10 additional topics with an annual subscription. The EMD track also features new topics monthly, including animal maulings, recognizing chest pain, explosive injuries and more. The cost for an annual subscription (which includes 12 monthly courses worth 1 CDE each) is $125 for APCO members and $145 for non-members.
See all upcoming topics

The following agencies recently received Agency Training Program Certification, a Project 33® Initiative, from APCO International:

• City of Roanoke 911, VA (February)
• Delaware County Emergency Communications Center, IN (February)
• Fairfax County Department of Public Safety Communications, VA (February)
• Adams County Communications Center, CO (March)
• Bentonville Police Department, AR (March)
• Idaho Falls Police Department Communications Center, ID (March)
• Lakes Region Mutual Fire Aid, NH (March)
• Metro Nashville DEC, TN (March)
• Office of Unified Communications, D.C. (March)
• Regional Emergency Dispatch Authority, NM (March)
• South Metro Fire Rescue, CO (March)
• Westcom Emergency Communications, IA (March)
• Yellowhead County 911, Alberta (March)

Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.
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Ashley Michels, the communications unit supervisor at the St. Charles City Police Department in Missouri, embodies resilience, adaptability, a deep-seated dedication to serving others and more. With 14 years of experience in dispatch, a background in journalism and a lifelong connection to law enforcement, Ashley has carved out a path that blends leadership, mentorship and a passion for positive change in the industry. 

Beyond her work in the center, Ashley is also a dedicated wife and the mother of two: Lincoln, 14, and Charli, 7. Her life is deeply rooted in a family tradition of service and a great appreciation for the outdoors. She embraces the beauty of nature through hiking, deer hunting, fishing, arrowhead hunting and gardening.
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How do you learn best? Choose from virtual, online or in-person courses and earn CDEs for recertification.

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs): April 9-29 | Online
• Customer Service in Today's Public Safety Communications (8 CDEs): April 9-29 | Online
• Fundamentals of Tactical Dispatch (16 CDEs): April 9-29 | Online
• Communications Center Manager, 1st Edition (24 CDEs): April 16 - May 20 | Online
• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs): April 22 | Virtual Classroom

In-person courses starting soon:

• Plantation, FL: Communications Training Officer, 6th Edition (24 CDEs) May 13-15
• Belmont, NY: Communications Center Supervisor, 5th Edition (24 CDEs) May 13-15

View all upcoming training

Watson Consoles Enters Its Gratitude Era With Two-Month Initiative Honoring 9-1-1 Telecommunicators