On March 17, the Providing Resources and Occupational Training for Emotional Crisis and Trauma in 911 Act, or the ‘‘PROTECT 9-1-1 Act,” was introduced in the U.S. House of Representatives. 9-1-1 professionals routinely face significant trauma as they work tirelessly to protect and save lives. We must ensure these professionals have access to the health and wellness support they need. Under the bipartisan leadership of Reps. Robin Kelly (D-Ill.), Norma J. Torres (D-Calif.) and Brian Fitzpatrick (R-Penn.), this important legislation would implement measures to advance health and wellness for public safety telecommunicators.
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Bipartisan resolutions were introduced in the House and Senate last week supporting the goals and ideals of National Public Safety Telecommunicators Week (NPSTW). The resolutions honor and recognize the important and lifesaving contributions of public safety telecommunications professionals in the United States. We thank Sens. Amy Klobuchar (D-Minn.) and Ted Budd (R-N.C.) and Reps. Norma Tores (D-Calif.) and Brian Fitzpatrick (R-Penn.) for introducing the resolutions.
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There's still time to vote for the NPSTW 2025 contest — the deadline is Monday, April 21, at 9 a.m. ET. Cast your vote for whichever 9-1-1 rock star you think has the greatest hit. There are dozens of fantastic entries, and two winners will receive a $150 gift card or meal for their ECC sponsored by Naylor Association Solutions!
Vote today
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The Monitoring Association addressed APCO staff and members with a letter of gratitude and recognition.
Read the letter
The Federal Communications Commission (FCC) joins APCO in celebrating National Public Safety Telecommunicator Week.
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See the benefits of criteria-based guidecard technology at #APCO2025 in Baltimore! APCO IntelliComm® is the next generation of criteria-based guidecard technology for emergency communications centers seeking smarter, faster and more adaptable call handling. Live demos will be held in the exhibit hall at the APCO Pavilion on July 28 and 29. Or you can schedule a virtual demo to experience it now.
Learn more
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ECC Leadership & AI: Smarter Decision-Making for a Stronger 9-1-1 Center
May 15 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Eventide
Join us on May 15 for an engaging webinar and hear from a panel of AI research experts and Eventide Communications as they explore the difference AI is making in emergency communications. Discover how to distinguish true innovation from technology that merely adds complexity, and learn how to select the right AI tools to support your team and enhance operations. This session will provide a clear understanding of AI, showcase real-world applications in emergency communications centers and offer practical strategies for integrating AI in ways that empower your team.
Register
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The APCO Institute is offering an online Radio Technician certification exam tailored for professionals working in emergency communications centers (ECCs). This exam tests your knowledge of Federal Communications Commission (FCC) regulations, basic electronics and practical troubleshooting skills specific to ECC environments. Upon passing, you’ll earn a certification valid for five years.
Register now
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KHON Honolulu
Officials in Honolulu told the public to stay calm and know their location if they ever have to make a 9-1-1 call.
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WLUC TV 6
Among other things, the week is to recognize telecommunicators’ ability to give lifesaving instructions over the phone while engaging in long shifts of 12 hours or more.
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SLC.gov
The city joined communities nationwide honoring telecommunicators during National Public Safety Telecommunicators Week.
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Austin Daily Herald
Public safety telecommunicator Tracy Hauschildt of Mower County, Minnesota, described 9-1-1 callers as “the happy people, angry people, sad people.”
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We've gathered dozens of articles reporting on National Public Safety Telecommunicators Week from across the country.
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Plan your training and earn the CDEs needed for recertification in an upcoming course. More course topics and dates are available. See the course calendar
Seats are available in these April online courses:
Upcoming APCO Virtual Classroom courses:
Upcoming in-person courses:
- Branson West, MO - Communications Training Officer, 6th Edition #76289 (5/12 - 5/14)
- Plantation, FL - Communications Training Officer, 6th Edition #75909 (5/13 - 5/15)
- Belmont, NY - Communications Center Supervisor, 5th Edition #75407 (5/13 - 5/15)
- Northport, AL - Fundamentals of Next Generation 9-1-1 #75282 (5/21 - 5/22)
- Kingwood, WV - Communications Training Officer, 6th Edition #75745 (6/2 - 6/4)
- Robbinsville, NJ - Communications Training Officer, 6th Edition #75892 (6/9 - 6/11)
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