The votes are in, and the winners of our NPSTW 2025 soundtrack contest are:
- 1-35 Employee Division: Dickenson County Sheriff’s Office Communications Division for their entry Dispatch (featuring rewritten lyrics to the tune of “Convoy”)
- 36+ Employee Division: City of Atlanta E911 Division for their entry Unstoppable
Thank you to every agency that entered — we wish we could award you all a prize! We were so impressed by the submissions that we made a playlist of all the songs submitted. Listen to it here: NPSTW 2025 Playlist.
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The APCO 2025 T-Shirt Design Contest is your chance to showcase your artistic talent and see your design proudly worn by our attendees. We’re looking for a standout design that embodies the spirit and energy of Baltimore. Whether you're a professional designer or a passionate creative, this is your opportunity to shine! The winning design will become the official APCO 2025 T-shirt — a wearable piece of art seen across the community.
Don’t miss this exciting opportunity to share your vision — the deadline to submit your design is Wednesday, April 30.
Submit your design
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APCO International has filed a Project Initiation with the American National Standards Institute (ANSI) to revise APCO American National Standard (ANS) Best Practices for ECCs When Processing Vehicle Telematics Calls from Telematics Service Providers. This revision seeks to identify best practices and operational requirements for ECCs to receive and process vehicle-initiated telematics calls. We are seeking individuals with training, technical and operational knowledge to participate in the revision of this standard. It covers key scenarios such as:
- Advanced automatic crash notifications with real-time severity assessment.
- In-vehicle eCalls that transform vehicles into mobile emergency beacons.
- Stolen vehicle recovery that keeps communities safer.
All interested persons, including users, producers and those with a general interest in vehicle telematics should apply online to join this working group.
The deadline to sign up is May 31.
Learn more
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ECC Leadership & AI: Smarter Decision-Making for a Stronger 9-1-1 Center
May 15 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Eventide
Join us on May 15 for a webinar that explores how AI is making a difference in emergency communications. A panel of industry research experts will provide a clear framework for understanding AI, share real-world ECC applications and offer strategies for integrating AI to empower both supervisors and frontline staff. This webinar will give you the knowledge and confidence to choose the right tools to support your team and improve operations.
Register
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2 News Nevada
Jeremy Clark has served Reno for 26 years and is suffering from stage 5 kidney failure.
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WVNews
During National Public Safety Telecommunicator Week, 9-1-1 Director Montana Boggess presented annual awards, including one to Gracelyn Randolph as telecommunicator of the year.
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Hawaii News Now
Telecommunicator Kaleolani Souza kept family members calm, dispatched first responders and talked the family through CPR.
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KOAA News 5
The girl told the telecommunicator that she needed to refute a neighbor’s claim that “Santa isn’t real.”
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Plan your training and earn the CDEs needed for recertification in an upcoming course. More course topics and dates are available. See the course calendar
Seats are available in these April online courses:
Courses Starting in May and June
APCO Virtual Classroom Courses
Upcoming In-person Courses
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