PSC eNews Weekly

Coffee County (Tenn.) Telecommunicators Recognized for Quality Assessment Scores

Friday, January 31, 2025 -- Industry News

The Tullahoma News

On the APCO/NENA quality assurance assessments of public safety telecommunicators, Jenny Arnold scored a 99.91 average, Ashley Cantrell scored a 99.76 average and Amanda Bailey scored a 99.15 average.

Two Boys Rescued From Pond After 9-1-1 Call With Submerged Phone

Friday, January 31, 2025 -- Industry News

WDBJ 7

After plunging through the ice, rescue crews responded when the boys were able to dial for help with a waterlogged phone.

Winter Storm Makes Need for 9-1-1 Telecommunicators Apparent in Butler County (Ala.)

Friday, January 31, 2025 -- Industry News

WSFA 12

The county has four full-time telecommunicators and officials says it needs 10 to operate efficiently. Full-time staff currently work seven days, 65 hours per week.

Toledo (Ore.) to Contract for 9-1-1 Telecommunication Services

Friday, January 31, 2025 -- Industry News

Lincoln County Leader

The county of Willamette would take over 9-1-1 services so the city can maintain 24/7 services.

New Mental Health Specialist to Take Calls From Emergency Communications Center at Colorado Sheriff’s Office

Friday, January 31, 2025 -- Industry News

CBS News

In a one-of-a-kind position in Colorado, a behavioral mental health specialist takes calls from people facing mental health emergencies.

Register for the 9-1-1 Wellness Summit Before the Price Increases!

Friday, January 31, 2025 -- APCO News

Reminder: Apply for APCO Scholarships

Friday, January 31, 2025 -- APCO News

Submit a Nomination for APCO Awards

Friday, January 31, 2025 -- APCO News

APCO Welcomes Introduction of Legislation to Help Modernize 9-1-1 Centers in National Parks

Friday, January 31, 2025 -- APCO News

Seats Available: Get Certified as an Agency Instructor at APCO Headquarters

Friday, January 31, 2025 -- APCO News

Advance Your Career With APCO’s Newest Certification � Communications Center Manager

Friday, January 31, 2025 -- APCO News

Standards Development Committee Is Searching for Volunteers

Friday, January 31, 2025 -- APCO News

Kansas City (Mo.) Telecommunicator Helps Save Truck Driver’s Life from 160 Miles Away

Friday, January 24, 2025 -- Industry News

KTZ.Com

Antionette Sims used Google Maps and the clue that the man was near a Love’s truck stop to locate him, allowing emergency medical personnel to respond.

Franklin County (Pa.) 9-1-1 Telecommunicator Recognized with ‘Stork Award’ for Helping Woman Deliver Baby

Friday, January 24, 2025 -- Industry News

WPMT Harrisburg

The woman was in active labor when Kaleb Longe answered the phone on Dec. 9. He gave instructions to the caller that resulted in a successful delivery.

Teton County Search and Rescue (Wyo.) Puts Out PSA About iPhone’s New Satellite SOS Function

Friday, January 24, 2025 -- Industry News

Buckrail

The device connects to the nearest satellite when outside of cell range and sends an emergency text message that goes to the Sheriff’s Office emergency communications center.

Heroic 9-1-1 Telecommunicator from Hamilton County (Ohio) Helps Deliver Baby Boy

Friday, January 24, 2025 -- Industry News

WLWT Cincinnati

Stephanie Fights fielded the call pleading for help as the baby’s head became visible before the mother could leave for the hospital.

Flash Day Is April 1!

Friday, January 24, 2025 -- APCO News

New AFC Courses This Spring

Friday, January 24, 2025 -- APCO News

Webinar Next Week

Friday, January 24, 2025 -- APCO News

APCO Announces 17 New Graduates of the CPE Program

Friday, January 24, 2025 -- APCO News

Seats are Open: Updated Training on Cybersecurity, Disaster Operations and ECC Staffing Issues

Friday, January 24, 2025 -- APCO News

Breckenridge (Texas) Telecommunicator Honored for Keeping Suspect on the Phone During Homicide Response

Friday, January 17, 2025 -- Industry News

Big Country Homepage.com

Katey Turnbull talked to the suspect while officers responded to the scene.

FCC Helps Ensure Communication Services Remain Available During Los Angeles Wildfires

Friday, January 17, 2025 -- Industry News

Federal Communications Commission

The commission says that Wireless Emergency Alerts, emergency information on TV, text-to-911 and relay services remain operational.

Outagamie County (Wis.) 9-1-1 Center Needs More Dispatchers as it Prepares to Move to New Facility

Friday, January 17, 2025 -- Industry News

Fox 11 News

The new facility comes with new radio consoles, call taking software providing more accurate location data and the ability to send field responders information more quickly.

Greene County (Tenn.) 9-1-1 Board Discusses Employees’ Pay and How to Attract More Telecommunicators

Friday, January 17, 2025 -- Industry News

The Greenville Sun

Part-time telecommunicators currently receive $17.91 per hour; a subcommittee will come back with a recommendation about whether that should be increased.

Silent Key: Weldon Josiah Blair Jr. (Joe)

Friday, January 17, 2025 -- Silent Key

Weldon Joe Blair, 88, a life and senior member of APCO, passed away Jan. 4. Joe was a U.S. Army veteran and worked on classified projects for Collins Radio. He also worked at Dallas-Fort Worth Airport. A lifetime member of the American Radio Relay League (ARRL), Joe enjoyed meeting and talking to people worldwide as a Ham radio operator.

Awards Nominations Are Now Open!

Friday, January 17, 2025 -- APCO News

Apply for an APCO Scholarship

Friday, January 17, 2025 -- APCO News

U.S. House of Representatives Reintroduces the 9-1-1 SAVES Act

Friday, January 17, 2025 -- APCO News

Upcoming Webinar

Friday, January 17, 2025 -- APCO News

APCO Rolls Out Updated Cybersecurity Training for ECCs

Friday, January 17, 2025 -- APCO News

Virginia Delegate Introducing Legislation in Hopes of Giving 9-1-1 Telecommunicators Enhanced Retirement Benefits

Friday, January 10, 2025 -- Industry News

6 News Richmond

The legislation would change the work classification of telecommunicators from administrative assistants to first responders.

9-1-1 Telecommunicator in Michigan Helped a Couple Deliver Their Baby Over the Phone

Friday, January 10, 2025 -- Industry News

WBAL TV 11

When the father told her that the mother’s contractions were less than a minute apart, telecommunicator Cidnee Schramm realized that the baby would arrive before the fire department could.

Piedmont (Calif.) Says Emergency Communications Center Remodel on Track to Finish on Time and Within Budget

Friday, January 10, 2025 -- Industry News

Piedmont Exedra

The $3.1 million renovation is being funded by the federal American Resue Plan Act.

Organization Raising Money for Georgia 9-1-1 Telecommunicators Who Lost Homes in Fires

Friday, January 10, 2025 -- Industry News

Fox 5 Atlanta

Donations are being solicited online for a Paulding County telecommunicator and a Cobb County telecommunicator.

Clallam County (Wash.) Emergency Communications Center Making Changes

Friday, January 10, 2025 -- Industry News

Peninsula Daily News

To help relieve a staffing shortage, the ECC will employ traveling public safety telecommunicators and an AI answering system.

New AFC Courses This Spring

Friday, January 10, 2025 -- Training Schedule Update

Introducing Our New Student Recruitment Toolkit!

Friday, January 10, 2025 -- APCO News

APCO, NASNA and NENA Push for Improvements to 9-1-1 Outage Notifications

Friday, January 10, 2025 -- APCO News

Visit Portland, Oregon, and Attend the 9-1-1 Wellness Summit!

Friday, January 10, 2025 -- APCO News

APCO CTO Appointed to U.S. Department of Commerce Spectrum Management Advisory Committee

Friday, January 10, 2025 -- APCO News

Upcoming Webinars

Friday, January 10, 2025 -- APCO News

Donate to the Sunshine Fund

Friday, January 10, 2025 -- APCO News

New APCO Illuminations Topics Launch February 1

Friday, January 10, 2025 -- APCO News

From Rotten Avocados to Smelly Neighbors: B.C. (Canada) Emergency Communications Centers Release Top 10 Unusual Calls to 9-1-1

Friday, January 3, 2025 -- Industry News

CBC

The emergency communications agency is educating the community about circumstances that do not warrant 9-1-1 calls.

Norfolk (Neb.) Telecommunicator Helps Expectant Mother Deliver Baby on the Road

Friday, January 3, 2025 -- Industry News

News Channel Nebraska

Public Safety Telecommunicator Alayna Ping received a call from the father. He said, “There was something coming out of her."

Antioch (Calif.) 9-1-1 Telecommunicator’s Training Results in Lifesaving Christmas Gift for Stranded Boater

Friday, January 3, 2025 -- Industry News

Local News Matters

Public Safety Telecommunicator Autumn Turnage was on the call for an hour with a man stranded in the water, fearing for his life.

Spokane Regional Emergency Communications (Wash.) Buys New Home Base Operations Facility in Spokane Valley

Friday, January 3, 2025 -- Industry News

KREM 2

The 44,125-square-foot facility purchased for $9.1 million expands parking, has room for a radio tower and improves access to amenities.

Answering the Call, New Orleans 9-1-1 Telecommunicators Bring Christmas to Their Office

Friday, January 3, 2025 -- Industry News

Fox 8

Staff enjoyed a pajama party and good food between emergency calls at the emergency communications center.

Silent Key: Nate McClure

Friday, January 3, 2025 -- Silent Key

Upcoming Webinars

Friday, January 3, 2025 -- APCO News

Seats Open for APCO’s Newly Updated Disaster Operations Course

Friday, January 3, 2025 -- APCO News

Survey Opportunity

Friday, December 20, 2024 -- Industry News

Emergency Telecommunicator Helps Santa Deliver an Early Bundle of Joy

Friday, December 20, 2024 -- Industry News

Patch

Emergency medical telecommunicator Chakiera Locust coached the caller through delivery before Rockland, New York, paramedics arrived.

Making Spirits Bright: Stella Brings Sunshine to 9-1-1 Telecommunicators as Mascot This Winter

Friday, December 20, 2024 -- Industry News

The Tomahawk

The dog has given birth and become the emergency communications center’s permanent mascot since being rescued after September flooding.

Former RCMP (Canada) Telecommunicator Heals her PTSD Through Writing

Friday, December 20, 2024 -- Industry News

Rocky Mountain Outlook

Janet Wiszowaty wrote a chapter of a book “Wounds to Wisdom,” about how first responders cope with PTSD.

Botetourt (Va.) Telecommunicator Helps Deliver a Newborn Over a 9-1-1 Call

Friday, December 20, 2024 -- Industry News

WFXR

Kalynda Lasek delivered reassurance as she gave clear and concise instructions to the mother and family.

Upcoming Webinars

Friday, December 20, 2024 --

Get Certified as an Agency Instructor at APCO Headquarters

Friday, December 20, 2024 --

Resolving to Improve Your Health and Wellness in the New Year?

Friday, December 20, 2024 -- APCO News

New AFC Courses This Spring

Friday, December 20, 2024 -- APCO News

Get Exposure for Your Company at These Upcoming Events!

Friday, December 20, 2024 -- APCO News

The Call for Speakers Deadline Is Next Week

Friday, December 13, 2024 --

Wellness Summit Program Highlights for 2025

Friday, December 13, 2024 --

FCC Announces Deadline for 4.9 GHz Licensees to Update Licensing Data

Friday, December 13, 2024 --

Young Professional Spotlight: Kirstie Brokaw, Genesee County 9-1-1 (Mich.)

Friday, December 13, 2024 --

Oakland (Calif.) Improves 9-1-1 Response Times by 25%, City Leaders Say

Friday, December 13, 2024 -- Industry News

NBC Bay Area

The mayor attributed the improvements to an overhaul of the city’s information technology infrastructure.

‘9-1-1 Saved My Life’: Cayman Island’s Telecommunicators Celebrated

Friday, December 13, 2024 -- Industry News

Cayman Compass

A teen, who was resuscitated after a suicide attempt with CPR performed by her mother with guidance by a public safety telecommunicator, was among those cheering on the life-saving team.

Pitkin County (Colo.) Regional Emergency Communications Center Named Center of the Year

Friday, December 13, 2024 -- Industry News

The Aspen Times

The ECC was honored for its ethic of service, savvy technology use and prioritizing the well-being of staff.

Emergency Communications Centers Recognized for Exceptional Facilities

Friday, December 13, 2024 -- Industry News

Albuquerque Journal

The 7,200-square-foot center replaces a smaller ECC with one that has natural daylight, a large break room and desks with built-in lighting and individual heating and cooling, among other amenities.

Arkansas Attorney General Approves Agreement to Merge Fort Smith, Sebastian County Emergency Communications Centers

Friday, December 13, 2024 -- Industry News

Northwest Arkansas Democrat Gazette

The merger comes in response to a state law mandating consolidations in Arkansas counties by the end of the year.

Webinar Next Week: From Stone Age to Space Age: Redefining ECC Call Logging Using AI

Friday, December 13, 2024 --

Enhance Call Handling With APCO IntelliComm

Friday, December 13, 2024 --

Build the Skills for Tactical Dispatch

Friday, December 13, 2024 --

Palmer (Alaska) Council Restores Funding for Emergency Communications Center

Friday, December 6, 2024 -- Industry News

Frontiersman

The move comes after three public safety telecommunicators resigned to work at a nearby municipality, and the previous city manager wanted to explore an arrangement for shared services with that municipality.

Spokane County (Wash.) Sheriff’s Office Unveils New High Tech Center Intended to Help Solve Crimes More Efficiently and Effectively

Friday, December 6, 2024 -- Industry News

The Spokesman Review

The county launched a real-time crime center with three analysts, using nearly $4 million in federal funding.

Lake County (Fla.) 9-1-1 Telecommunicators Ensure Safety Through Holidays and Emergencies

Friday, December 6, 2024 -- Industry News

WFTV.com

Telecommunicators shared Thanksgiving dinner with their extended emergency communications center family from their desks.

Douglas County (Colo.) Telecommunicator Honored With Lifesaving Award for Guiding Family Through Baby’s Cardiac Emergency

Friday, December 6, 2024 -- Industry News

Hoodline

Missy Piche met the boy, now a thriving toddler, and his family in a ceremony recently.

Heroic 9-1-1 Telecommunicator Aids in Successful Baby Delivery in Hagerstown (Md.)

Friday, December 6, 2024 -- Industry News

Local News 1

Bethani Mummert displayed exceptional professionalism and composure, ensuring a safe delivery before EMS arrived.

iPhone’s Satellite SOS Feature Offers Remote Cottagers a Lifeline for Emergencies

Friday, December 6, 2024 -- Industry News

Cottage Life

Users can orient the phone with satellites and relay key details during emergencies without access to cellular or Wi-Fi service.

PSTs: Get Expert Training in Crisis Negotiations Calls

Friday, December 6, 2024 --

Radio Technician December Exam Now Open

Friday, December 6, 2024 --

Registration Is Now Open for APCO's 9-1-1 Wellness Summit!

Friday, December 6, 2024 -- APCO News

APCO Partners With NAUSS to Advance Public Safety Communications Globally

Friday, December 6, 2024 -- APCO News

Call for Speakers Deadline Extended Until December 18!

Friday, December 6, 2024 -- APCO News

Chair the 2026 Conference Committee

Friday, December 6, 2024 -- APCO News

Upcoming Webinar: From Stone Age to Space Age: Redefining ECC Call Logging Using AI

Friday, December 6, 2024 -- APCO News

Agencies Receive APCO Agency Training Program Certification

Friday, December 6, 2024 -- APCO News

Ten-Year-Old Boy Calls 9-1-1 for Help With His Homework

Wednesday, November 27, 2024 -- Industry News

KBTX 3

Public Safety Telecommunicator Kim Krause dispatched a sheriff’s deputy to assist the boy with his math.

Meigs County (Tenn.) Deputy and Telecommunicator Honored for Saving Unresponsive Baby

Wednesday, November 27, 2024 -- Industry News

Local 3 News

Telecommunicator Michele Chattin guided the deputy in CPR to revive a 15-month-old who had fallen into a pool.

Lawrence County (Ala.) Sheriff’s Office, 9-1-1 Emergency Communications Center Merge to Improve Response Times

Wednesday, November 27, 2024 -- Industry News

WAFF 48

The sheriff said the change will mean emergency response becomes more efficient and more economical.

Emergency Telecommunicators in Jacksonville (Ill.) Honored for Life-Saving Efforts

Wednesday, November 27, 2024 -- Industry News

My Journal Courier

Jessica Sanders, Ashlynn Zumwalt and Taylor Stone-Lowe were honored because each had saved a person’s life during a CPR call.

Upcoming Webinars

Wednesday, November 27, 2024 --

Turn Your Experience Into Impact � Teach With the APCO Institute

Wednesday, November 27, 2024 -- APCO News

APCO’s Comprehensive Quality Course Provides Tools and Strategies for Agency Success

Wednesday, November 27, 2024 -- APCO News

Radio Communication’s Role in an Era of Climate Instability

Friday, November 22, 2024 -- Industry News

StateTech

APCO Chief Technology Officer Steve Devine was recently interviewed by StateTech Magazine on his expert opinion regarding the importance of radio systems in emergency response, specifically regarding recent climate disasters and severe weather impacts.

Norfolk (Va.) Cuts Telecommunicator Shortage in Half, Addresses 9-1-1 Wait Times

Friday, November 22, 2024 -- Industry News

3 WTKR

Despite improved staffing, Norfolk E-911 Division Supervisor Steven Summerlin said the emergency communications center receives more 9-1-1 calls than it has public safety telecommunicators available to answer them.

Local 9-1-1 Telecommunicator Awarded for Helping Deliver Caller’s Baby

Friday, November 22, 2024 -- Industry News

ABC 57

Upon receiving the call, Van Buren County (Michigan) Central Dispatch Operator Alison Dean quickly determined that birth was eminent and she calmly assisted with the delivery of a healthy boy.

Henrico (Va.) Emergency Communications Center Close to Being Fully Staffed for First Time in Years

Friday, November 22, 2024 -- Industry News

WWBT

The ECC recently hired 11 new public safety telecommunicators after changing its workflows and hours in response to a staffing crisis.

Columbia County (N.Y.) to Build 9-1-1 Emergency Communications Center Addition

Friday, November 22, 2024 -- Industry News

Hudson Valley 360

The project will combine the county’s 9-1-1 services and fire coordinator’s office at the same location by adding a roughly 3,000-square-foot addition at a cost of $2.5 million, officials said.

St. George (Utah) Officer and 9-1-1 Telecommunicator Recognized for Life-Saving Actions While Off Duty

Friday, November 22, 2024 -- Industry News

St George News

Telecommunicator Jenessa Thornton revived a man using CPR, who was running with her in a 5K race when he collapsed.

Enhance ECC Management Skills With APCO's Communications Center Manager Certification

Friday, November 22, 2024 --

Speak at APCO 2025!

Friday, November 22, 2024 --

Chair the 2026 Conference Committee

Friday, November 22, 2024 -- APCO News

Upcoming Webinars

Friday, November 22, 2024 -- APCO News

APCO 2025 Call for Speakers Continues!

Friday, November 15, 2024 --

APCO Offers Recommendations on Multilingual WEA Templates for 9-1-1 Outages

Friday, November 15, 2024 --

New Webinar: 9-1-1 and Community Engagement: Where Automation Meets Public Safety

Friday, November 15, 2024 --

Hancock County (Ind.) 9-1-1 Telecommunicator Helps Veteran Deliver Baby Over the Phone

Friday, November 15, 2024 -- Industry News

8 WISH-TV

Alyssa Eichholtz calmly assisted by phone with the delivery of a woman’s third baby.

‘Super Excited With the Outcome’: Lewis County (Wash.) 9-1-1 Center Sales Tax Passing on Election Night

Friday, November 15, 2024 -- Industry News

The Chronicle

The referendum passed 57.49% to 42.51% and is expected to raise $4 million per year for public safety communications.

9-1-1 Telecommunicators Improve CPR Access for Women During Cardiac Arrest

Friday, November 15, 2024 -- Industry News

News Medical/Life Sciences

Public safety telecommunicator assistance resulted in CPR bystander aid 44% of the time for women and 40% of the time for men. Women received bystander aid only 9% of the time and men 11% of the time without telecommunicator intervention.

Three Sioux County (Iowa) 9-1-1 Telecommunicators Receive Dispatcher of the Year Award

Friday, November 15, 2024 -- Industry News

Sioux County Radio

Courtney Lesage, Delany Geddes and Makya Hiemstra were recognized for their work during flood emergencies.

APCO Launches Newly Updated Disaster Operations Course

Friday, November 15, 2024 --

Save on IWCE 2025 Registration

Friday, November 15, 2024 --

Motorola Solutions Foundation Awards $50,000 Grant to APCO for Professional Development Scholarships

Friday, November 8, 2024 --

APCO Presses FCC for Improvements to Wireless 9-1-1 Location Accuracy and 9-1-1 Interoperability

Friday, November 8, 2024 --

APCO International is seeking a Host Committee Chairperson for APCO 2026 being held in San Antonio

Friday, November 8, 2024 --

Artificial Intelligence Means Better, Faster and More for First Responders

Friday, November 8, 2024 -- Industry News

On October 31, the Department of Homeland Security interviewed APCO’s senior technology strategist, Megan Bixler, for her expertise regarding implementing AI in emergency communications centers.

Telecommunicator’s Instructions Help Louisiana Woman Save Mother-in-Law’s Life

Friday, November 8, 2024 -- Industry News

Lake Charles KPLC

Albert Evans intervened with CPR instructions to revive the woman who had stopped breathing.

Tiffin Police Department (Ohio) Telecommunicator Provides Relief

Friday, November 8, 2024 -- Industry News

The Advertiser-Tribune

Candie Cunningham was part of the telecommunicator emergency response taskforce (TERT) that deployed to Ashville, North Carolina, in support of hurricane victims.

Eight New Tennessee Highway Patrol Telecommunicators Graduate

Friday, November 8, 2024 -- Industry News

Tennessee Department of Safety and Homeland Security

Telecommunicators spent seven weeks at the Tennessee Department of Safety and Homeland Security Training Center learning communications, multitasking and problem-solving.

Forest County Sheriff’s Office (Wis.) Receives Over $130K Grant for Upgrades and Training

Friday, November 8, 2024 -- Industry News

Wausau-Rhinelander WSAW-TV

The sheriff’s office expects service improvements to public safety communications from new dispatching software, a 9-1-1 recorder upgrade, phone servers and office equipment.

Hawai’i Police Telecommunicator Honored for Empathy and Reliability

Friday, November 8, 2024 -- Industry News

Big Island Now

Leeann Tehero was recognized for her positive influence and for recently handling three difficult calls simultaneously with calm professionalism.

Upcoming Webinar: Impressive, Innovative, Influential Iowa

Friday, November 8, 2024 --

APCO Institute Offers Training on Bullying and Negativity in the Comm Center

Friday, November 8, 2024 --

$45 Million Emergency Communications Center Breaks Ground in St. Louis City (Mo.)

Friday, November 1, 2024 -- Industry News

Spectrum News

Built to withstand tornadoes, earthquakes and other severe weather, city officials said the new ECC will help public safety telecommunicators answer more 9-1-1 calls within 10 seconds, which is the national standard.

Connecticut Telecommunicators Worked to Re-establish Communications in North Carolina in the Wake of Helene

Friday, November 1, 2024 -- Industry News

The Hour

The team worked for two weeks restoring communications in a region where cell service, the internet and 9-1-1 was down.

Anderson County (S.C.) 9-1-1 Telecommunicators Recognized for Lifesaving Decisions

Friday, November 1, 2024 -- Industry News

Independent Mail

Kacey Rogers, Zachary McMillion and Derek Kennedy dealt with separate incidences involving a medical emergency, an armed suspect fleeing the jurisdiction and a classroom standoff.

Chicago Telecommunicator Who Saved Life of Retired Firefighter Given National Award for ‘Pure Altruistic Behavior’

Friday, November 1, 2024 -- Industry News

Chicago Sun-Times

The First Responders Children’s Foundation recognized Amanda Garr for guiding a caller through CPR, saving the life of a retired firefighter.

APCO's 9-1-1 Staffing Crisis Summit Provides Strategies and Solutions for Staffing Crises

Friday, November 1, 2024 --

Call for Speakers Continues!

Friday, November 1, 2024 -- APCO News

Upcoming Webinar

Friday, November 1, 2024 -- APCO News

APCO Applauds FCC Action Securing the 4.9 GHz Band for Public Safety

Friday, October 25, 2024 --

Upcoming Webinars

Friday, October 25, 2024 --

Cybersecurity Tips of the Week

Friday, October 25, 2024 --

Determined 9-1-1 Telecommunicator Averts House Fire Tragedy

Friday, October 25, 2024 -- Industry News

The Suffolk Times

Donna Lane was on her way home from her shift after midnight when she saw the growing blaze and called 9-1-1.

Lee County (Miss.) Working to Clean Up 9-1-1 Map

Friday, October 25, 2024 -- Industry News

Northeast Mississippi Daily Journal

The project is improving emergency response and garbage pickup service, and it has even lowered homeowner insurance rates.

Murfreesboro Becomes One of Only Seven Agencies (in Tennessee) to Achieve "Agency Training Program Certification"

Friday, October 25, 2024 -- Industry News

WGNS

The agency was certified by APCO. Murfreesboro Training Coordinator Courtney Drake said, “This achievement reflects our agency's commitment to providing the highest level of training and knowledge base for all communications personnel.”

Hudson (Mass.) Telecommunicator Helps in Delivering Baby at Home

Friday, October 25, 2024 -- Industry News

Community Advocate

Joe Fournier gave the family instructions for delivering the baby while dispatching emergency medical services to the scene with the help of colleague Peter Ryan.

Get Certified in Fire Service Communications Training in the APCO Virtual Classroom

Friday, October 25, 2024 --

APCO Seeks Volunteers for Standards Revisions

Friday, October 25, 2024 --

The 9-1-1 Staffing Crisis Summit Is Next Week!

Friday, October 18, 2024 --

Cybersecurity Tip of the Week: Cyber Resources

Friday, October 18, 2024 --

Important Update: CPE Class 18 Application Deadline Extended

Friday, October 18, 2024 --

Upcoming Webinars

Friday, October 18, 2024 --

Advisory on Iranian Cyber Actors Targeting Critical Infrastructure Organizations Using Brute Force

Friday, October 18, 2024 --

9-1-1 Telecommunicators in Raleigh (N.C.) Take Calls From Western North Carolina

Friday, October 18, 2024 -- Industry News

WNCN Raleigh

Emergency calls were routed from the disaster area to central North Carolina. “There’s a different sense when you’re answering the phone repetitively and you know every call is a crisis call that’s coming in,” said public safety telecommunicator Katheryn Hartsell.

Senator Kagan Visits All 24 County 9-1-1 Centers, Championing NG9-1-1 in Maryland

Friday, October 18, 2024 -- Industry News

Maryland Association of Counties

The Maryland state senator is drawing attention to the need for equipping emergency communiations centers with improved caller location information, text and video capabilities, as well as improved overflow call management.

Huntsville (Ala.) Police Department Sees Recruitment Success With 9-1-1 Telecommunicators

Friday, October 18, 2024 -- Industry News

Huntsville-Decatur WAFF

Participation in community events and job fairs and focusing on recently graduated 18-year-olds has boosted job applicant numbers.

Muhlenberg County (Ky.) 9-1-1 Delivers Supplies to Hurricane Victims

Friday, October 18, 2024 -- Industry News

44 News

The truck full of supplies was donated by citizens of Muhlenberg and surrounding counties.

New APCO Illuminations Topics Launch November 1

Friday, October 18, 2024 --

Young Professional Spotlight: Trae Maeder, Lee County Port Authority (Fla.)

Friday, October 18, 2024 --

The 9-1-1 Staffing Crisis Summit Is Two Weeks Away!

Friday, October 11, 2024 --

Call for Speakers Now Open!

Friday, October 11, 2024 --

Murfreesboro Emergency Communications Receives APCO Agency Training Program Certification

Friday, October 11, 2024 --

Apply for CPE Class 18 by October 15

Friday, October 11, 2024 --

Hurricane Helene: Northern Virginia 9-1-1 Telecommunicators Head to North Carolina

Friday, October 11, 2024 -- Industry News

DC News Now

A total of 17 personnel will help with public safety telecommunications responsibilities in areas affected by the disaster.

Wayne County (N.Y.) Public Safety Telecommunicators Honored for Lifesaving Actions

Friday, October 11, 2024 -- Industry News

FingerLakes1.com

Makayla Mottler personally saved a choking person’s life with the Heimlich maneuver and Megan Williams guided a 9-1-1 caller to save someone’s life using CPR.

Hillsborough County’s (Fla.) 9-1-1 Emergency Communications Center Got Upgraded Before Hurricane Helene: ‘Game Changer’

Friday, October 11, 2024 -- Industry News

Fox 13

Officials said dispatching times were reduced by seconds during the emergencies resulting from the hurricane thanks to the new technology.

Nashville Department of Emergency Communications Deploys Communications Leader to East Tennessee

Friday, October 11, 2024 -- Industry News

Nasvhville.gov

Nashville DEC Supervisor Barbara Boske, a credentialed COML, is managing communications among state, local and federal agencies.

New Technology Making Delaware County (Ohio) 9-1-1 More Efficient

Friday, October 11, 2024 -- Industry News

NBC 4

The new system allows a telecommunicator to communicate with a caller using text and video, and it allows access to mapping and information about the caller like phone provider, name and age.

Teammates-in-Action: Dionne Tomkins

Friday, October 11, 2024 --

[New Webinar] The Disruptive Power of ASAP Service

Friday, October 11, 2024 --

Introducing Some of the Key Speakers for the 9-1-1 Staffing Crisis Summit!

Friday, October 4, 2024 --

Cybersecurity Tip of the Week: Smishing

Friday, October 4, 2024 --

Key Takeaways from Congressional Briefing on NG9-1-1

Friday, October 4, 2024 --

Get Certified as a Registered Public-Safety Leader

Friday, October 4, 2024 --

�Alberta (Canada) Woman Awarded Order of Excellence for Turning Tragedy Into Life-Saving Advocacy

Friday, October 4, 2024 -- Industry News

CBC

After her son died from cardiac arrest, Kim Reuther advocated for public safety telecommunicators worldwide to be trained to walk 9-1-1 callers through the use of defibrillators within seconds.

Centre County (Pa.) Telecommunicator Helps Deliver Baby via Phone, Earns Award

Friday, October 4, 2024 -- Industry News

WTAJ

Keara Tice took the call at 3 a.m. and realized the mother would need birthing instructions before paramedics could arrive.

Hunterdon County (N.J.) Cuts Ribbon on Improved 9-1-1 Center [Video]

Friday, October 4, 2024 -- Industry News

69 News

The state-of-the-art facility puts improved technologies and infrastructure to work for the county’s 129,000 residents.

Huntsville (Ala.) Police Department See Recruitment Success With 9-1-1 Telecommunicators

Friday, October 4, 2024 -- Industry News

WAFF 48

Recruiters are attending community events, job fairs and broadcasting job requirements to boost application numbers.

Local 9-1-1 Systems Face a National Emergency

Friday, October 4, 2024 -- Industry News

Route Fifty

The public safety communications industry depends on FirstNet and NG9-1-1 systems to help make up for outdated technology, insufficient staffing and outdated maps.

Cyber Serious

Friday, October 4, 2024 -- From the Inside Pages