PSC eNews Weekly

Silent Key: Mark Spross

Friday, July 26, 2024 --

APCO Proudly Recognizes 15 New Graduates of the Certified Public-Safety Executive Program

Friday, July 26, 2024 --

‘There Is a Purpose’: Illinois Dispatch Duo Credited for Saving Trapped 70-Year-Old Caller From Floodwaters

Friday, July 26, 2024 -- Industry News

KSDK

Kaitlin Lewis stayed on the call with the man for an hour and Megan Ayres directed responders to the emergency scene.

Kanawha County (W.Va.) Telecommunicator Honored for Role in Saving Boy’s Life

Friday, July 26, 2024 -- Industry News

13 News

Brooke Rhodes rapidly dispatched an ambulance that arrived within minutes of the July 4 accident. The boy had suffered a chest puncture wound.

Detroit Police Department Debuts Text 9-1-1 Service for Emergencies

Friday, July 26, 2024 -- Industry News

CBS News Detroit

Public safety telecommunicators will process texts, which give the texter’s location, with the same priority as voice calls.

[New Webinar] How the CAPRAD System Is Used by RPC’s and State Licensees To Coordinate 700 and 800 MHz Spectrum

Friday, July 26, 2024 --

APCO Applauds FCC Action to Support Next Generation 9-1-1

Friday, July 19, 2024 --

APCO Headquarters Expansion Concludes With Dedication Ceremony

Friday, July 19, 2024 --

APCO Prevails Over Requests to Weaken Network Outage Reporting Requirements

Friday, July 19, 2024 --

APCO 2024 Pre-Conference Course Registration Deadline Is Soon

Friday, July 19, 2024 --

Van Buren County (Mich.) 9-1-1 Telecommunicators Honored for Lifesaving Efforts

Friday, July 19, 2024 -- Industry News

94.9 WSJM

Alison Dean obtained detailed information that helped save the life of a caller in a housefire. Brooke Smith was recognized for helping a woman deliver a baby and for aiding another telecommunicator facing a medical emergency during their shift.

WESTCOMM Telecommunicator Awarded for Helping With Arrest

Friday, July 19, 2024 -- Industry News

Western Mass News

As he parked his car in a Springfield, Massachusetts, parking garage, Bailey Center noticed a car meeting the description of one flagged as involved in a kidnapping. He alerted police, the victim was found in the backseat and a suspect was arrested.

Forest Service Telecommunicator Liz Bauer Earns Award for Public Service

Friday, July 19, 2024 -- Industry News

3 KRTV

Liz Bauer, of the Helena-Great Falls (Montana) Interagency Dispatch Center, won the award for her expert coordination of firefighting resources.

Franklin County (Ill.) Government Breaks Ground on New Emergency Operations and Communications Center

Friday, July 19, 2024 -- Industry News

WMIX 94

The 6,000 square-foot, $3 million facility will consolidate four emergency communications centers into a single county ECC.

Now Accepting Applications for APCO Adjunct Instructors

Friday, July 19, 2024 --

Douglas Regional 9-1-1 (Colo.) Receives APCO Agency Training Program Certification

Friday, July 19, 2024 --

APCO and NENA Express Disappointment in Committee Passage of Modified 9-1-1 SAVES Act

Friday, July 12, 2024 --

Join APCO’s Webinar to Learn How to Help Correct the Classification of 9-1-1 Professionals

Friday, July 12, 2024 --

TMA Releases Comprehensive Operator Training for Its ANSI/TMA-AVS-01 Standard

Friday, July 12, 2024 -- Industry News

The Monitoring Association

TMA recently announced the launch of its AVS-01 Alarm Validation Scoring Standard online training, an interactive three-module course. Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard; illustrates the standard’s measurable alarm level classifications; demonstrates the call handling process; and explains the importance of public safety and law enforcement engagement.

Social Workers Help Cut Down on 9-1-1 Calls in N.C. County

Friday, July 12, 2024 -- Industry News

Spectrum News 1

By addressing the reasons people have for making non-emergency calls on 9-1-1, social workers are able to reduce demand for the attention of emergency responders.

St. Louis County Police Using Text Tool To Survey 9-1-1 Callers

Friday, July 12, 2024 -- Industry News

St. Louis Public Radio

Posting comments from the surveys in an emergency communications center common area is boosting morale among public safety telecommunicators, officials say.

Officials Break Ground on New Polk County (Mo.) 9-1-1 Dispatch Center [VIDEO]

Friday, July 12, 2024 -- Industry News

KY3

“This home will last us generations to come,” Sarah Newell, director of Polk County Central Dispatch, said of the $6 million project.

Ready Pet Go!: Bolo the Adopted Dog Provides Stress Release and Comfort to Emergency Telecommunicators in Erie County (Ohio)

Friday, July 12, 2024 -- Industry News

WKYC

The young mixed breed rescue dog may be part bulldog. He is described as having a relaxed demeaner, rarely barks and likes having his belly rubbed.

Heroes in the Heartland: Janee Borgella Named Telecommunicator of the Year

Friday, July 12, 2024 -- Industry News

City of Lawton (Oklahoma)

The city’s dispatch supervisor received the award during the Heroes in the Heartland conference.

Agencies Receive APCO Agency Training Program Certification

Friday, July 12, 2024 --

APCO 2024 Deadlines Approaching

Friday, July 5, 2024 --

‘The System Isn’t Uber’: Calif. Officials Say 9-1-1 Abuse Rivals Calls During Pandemic

Friday, July 5, 2024 -- Industry News

Police 1

Officials warned the public to reserve calls for true emergencies, saying more than 40% of calls received are inappropriate.

Fla., Colo. Cities See Success With Alternative 9-1-1 Program

Friday, July 5, 2024 -- Industry News

EMS 1

The growing movement among agencies to send social workers into situations where their expertise is called for has added to the effectiveness of emergency response.

City Opens New Emergency Communication Center [Video]

Friday, July 5, 2024 -- Industry News

KOLN KGIN

More space for public safety telecommunicators and better call quality will improve emergency response in Lincoln, Nebraska, officials say.

Silent Key: Ann Elizabeth Harper

Friday, July 5, 2024 -- Silent Key

Small Doses, Big Returns?

Friday, July 5, 2024 -- From the Inside Pages

Upcoming Webinars

Friday, July 5, 2024 --

APCO Opposes Requests to Change Network Outage Reporting Requirements

Friday, June 28, 2024 --

Get Fire Service Communications Training Online or in the APCO Virtual Classroom

Friday, June 28, 2024 --

When Massachusetts’ 9-1-1 System Went Down, These Telegraph Alarm Boxes Became Vital Again

Friday, June 28, 2024 -- Industry News

CNN
When emergency communications were interrupted recently in Boston's 9-1-1 system, a relic from the past – the often-overlooked red fire alarm boxes found on most street corners – came back into play.

Massachusetts 9-1-1 Outage Was Caused by Computer Firewall, Not a Cyberattack, Officials Say

Friday, June 28, 2024 -- Industry News

CNN

An investigation into a recent two-hour shutdown of 9-1-1 emergency services in Massachusetts found that a computer firewall and not a cyberattack was to blame.

Centre County (Pa.) Boosts 9-1-1 System With New Radios Funded by COVID Relief

Friday, June 28, 2024 -- Industry News

WJAC
Centre County's 9-1-1 system is upgrading radio communications for firefighters and other emergency responders with 800 new "trunking" radios with federal funding from the American Rescue Plan Act, funds that were allocated in response to the COVID-19 pandemic.

9-1-1 Training Class Took on Special Meaning in West Alabama

Friday, June 28, 2024 -- Industry News

WBRC - FOX 6 NEWS

In the wake of a tragic death, one man has made it his mission to work with public safety telecommunicators on how to handle the worst that can happen.

Watch This Friendly Therapy Dog Offer Comfort to First Responders

Friday, June 28, 2024 -- Industry News

USA TODAY

Emergency staff in Nelson County, Kentucky, took a break recently when a therapy labradoodle, offering up comfort and kisses, stopped by to help the team heal in the wake of recent deaths in the county.

Upcoming Webinars

Friday, June 28, 2024 --

APCO International Unveils Career Instructor Program

Friday, June 21, 2024 --

Earn a Radio Technician Certification

Friday, June 21, 2024 --

See Criteria-Based Guidecard Technology at APCO 2024

Friday, June 21, 2024 --

Promoting Longevity Within the Emergency Communications Center

Friday, June 21, 2024 -- Industry News

PSC Online

How do leaders in the ECC promote longevity to avoid losing the valuable employees who are currently employed? In this article, APCO’s Young Professionals Committee has compiled several suggestions.

County Awarded FEMA Grant for Emergency Radio Communications System

Friday, June 21, 2024 -- Industry News

KQEN

The Oregon county obtained $16.6 million from the Hazard Mitigation Grant Program that it will use to create hazard mitigation plans and rebuild infrastructure to reduce or mitigate future disaster losses.

Manatee County (Fla.) to Incorporate Telehealth Services Into 9-1-1 System

Friday, June 21, 2024 -- Industry News

ABC 7

Public safety telecommunicators can connect non-emergency callers in real time with trained experts who can conduct virtual visits with callers.

Mercer County (W.Va.) Telecommunicator Continues to Serve Community While Battling Tumor

Friday, June 21, 2024 -- Industry News

WVVA

Veteran public safety telecommunicator supervisor Lisa Mendoza has been diagnosed with a brain tumor that has begun to affect her vision.

Waterloo (Canada) Regional Police Investigate Rise in ‘Swatting Calls'

Friday, June 21, 2024 -- Industry News

CTV News

Police noted that public safety telecommunicators and police are tied up dealing with the swatting calls instead of with real emergencies.

9-1-1 Telecommunicator Delivers Premature Twin Babies Over the Phone in Utah County (Utah)

Friday, June 21, 2024 -- Industry News

ABC 4 KTVX

Chance Chipman helped deliver the twins who were born within six minutes of the call.

Young Professional Spotlight: Hailey Brunner, Cass County (Mo.) Sheriff’s Office

Friday, June 21, 2024 --

Upcoming Webinars

Friday, June 21, 2024 --

Pre-order Your APCO 2024 T-shirt

Friday, June 14, 2024 --

Starts Soon: Telecommunicator Training on Mass Casualty and Boating Incidents

Friday, June 14, 2024 --

Seats Are Open for Pre-Conference Courses at APCO 2024

Friday, June 14, 2024 --

Upcoming Webinars

Friday, June 14, 2024 --

City of Henderson (Nev.) Uses 9-1-1 Reverse Call System for Local Emergencies [Video]

Friday, June 14, 2024 -- Industry News

Fox 5

Landlines, cell phones and computers in the area of the incident can receive alerts, which may be email, texts or phone calls.

State Awards $696,000 to County’s Central Dispatch Project

Friday, June 14, 2024 -- Industry News

Daily Times

Scioto County, Portsmouth and New Boston (Ohio) will combine their emergency communications centers to “reduce response times and save our community money,” said Sheriff David Thoroughman.

Workers Say San Francisco’s New 9-1-1 Dispatch Center Is Plagued With Problems

Friday, June 14, 2024 -- Industry News

CBS News

9-1-1 Dispatchers Union President Burt Wilson said the computer system has crashed up to nine times since the new center was unveiled two months ago. He said the $9 million renovation and upgrades are “like lipstick on a pig.”

Northville Township (Mich.) to Upgrade 9-1-1 Emergency Communication Tech

Friday, June 14, 2024 -- Industry News

Fox 2 Detroit

The $963,000 in federal funds is expected to improve response times and call tracking and cover the cost of a backup power generator.

First Responders Honored for Saving Woman’s Life in April House Fire

Friday, June 14, 2024 -- Industry News

The Daily Review

Public safety telecommunicators Stacey Cotter and Justin McCarthy were praised for quick dispatch of fire rescue and remaining on the line to help keep the paralyzed woman calm as crews raced to the scene.

First Cohort of 9-1-1 Emergency Telecommunicators on Nevis (West Indies) Receive International Public Safety Certification

Friday, June 14, 2024 -- Industry News

St. Kitts & Nevis Observer

Officials stressed that public safety telecommunicators have been trained to provide medical assistance before emergency medical responders arrive at the scene.

NTNs Revolutionize Public Safety Communications, Ensuring Reliability Amid Natural Disasters and Harsh Environments

Friday, June 14, 2024 -- Industry News

Content provided by Anritsu

In emergencies, first responders racing to save lives and property must contend with various obstacles. Communication shouldn’t be one of them, yet coverage gaps in terrestrial networks caused by fire, earthquakes, heavy storms, and other natural disasters can cause dropped transmissions. For this reason, non-terrestrial networks (NTNs) are becoming a key element of public safety networks.

Agencies Receive APCO Agency Training Program Certification

Friday, June 14, 2024 --

New AFC Adviser: Devan Phillis

Friday, June 14, 2024 --

Supporting Headset Heroes: APCO International Awards Members Professional Development Scholarships

Friday, June 7, 2024 --

A Few Seats Open for APCO’s NG9-1-1 Course Coming to Fairfax, Virginia

Friday, June 7, 2024 --

Upcoming Webinars

Friday, June 7, 2024 --

Behind the Badge: Mental Health Challenges in Telecommunicators

Friday, June 7, 2024 -- Industry News

WHSV 3

The rapid-fire nature of emergency dispatch and being remote from the people facing the emergency generate stress for the telecommunicator.

Charges Dropped Against Former Pittsburgh-Area (Pa.) Telecommunicator Who Didn’t Send Ambulance To Dying Woman

Friday, June 7, 2024 -- Industry News

KDKA News

The telecommunicator said he would send an ambulance for a woman but also insisted that her mother’s consent was needed. She was unable to speak, and no ambulance was sent.

AT&T 9-1-1 Outage Alert Sent Out in Error to Virginia Call Centers, Other States

Friday, June 7, 2024 -- Industry News

10 WAVY.com

The mistaken alert notified emergency communications centers in 25 states about an outage.

‘Cyber Terrorist’ Who Reported Fake 9-1-1 Calls Across US and Canada Sentenced to Prison

Friday, June 7, 2024 -- Industry News

KOMO News

A 21-year-old man was sentenced to three years in prison for swatting unsuspecting victims.

9-1-1 Texting Helps Save 17-Year-Old Human Trafficking Victim

Friday, June 7, 2024 -- Industry News

WRTV ABC

A 17-year-old girl held against her will in California after being taken from her home in Mexico was rescued thanks to the technology.

Teen Son, With Help of 9-1-1 Telecommunicator, Saves Summerville (Pa.) Man’s Life

Friday, June 7, 2024 -- Industry News

Courier Express

A public safety telecommunicator walked the teen through CPR, and he was able to revive his father, who suffered a brain aneurysm, before emergency medical crews arrived.

APCO Seeks Comments for Standard on Supplemental Emergency Responder Recommendations

Friday, June 7, 2024 --

New Institute Training Pricing Goes Into Effect July 1

Friday, June 7, 2024 --

New AFC Adviser: Frankie Cole

Friday, June 7, 2024 --

APCO Explores the Future of Emergency Communications at Nexus 2024

Friday, May 31, 2024 --

APCO Comments on New Communications Framework

Friday, May 31, 2024 --

Important Announcement Regarding Access to Online Courses

Friday, May 31, 2024 --

Cumberland County (Pa.) 9-1-1 Telecommunicator Recognized for Helping Deliver Baby Girl

Friday, May 31, 2024 -- Industry News

Fox 43

Haley Dressler became the 30th member of the county’s stork club in the emergency communications center’s 31 years of operation.

The Uplifting Way He Thanked a Petersburg (Va.) 9-1-1 Telecommunicator for Just Doing Her Job: ‘She’s a Silent Hero'

Friday, May 31, 2024 -- Industry News

6 News Richmond

Kiana Mason was the recipient of baby shower gifts from a grateful 9-1-1 caller and his fraternity.

Cascade County (Mont.) Man Named Montana 9-1-1 Telecommunicator of the Year

Friday, May 31, 2024 -- Industry News

3 KRTV Great Falls

“We do this because we want to help people. We want to help our community. We want to be there to help the public,” said public safety telecommunicator Brandon Skogen.

Upcoming Webinars

Friday, May 31, 2024 --

Seats are Available in APCO's Virtual Communications Center Manager Course

Friday, May 31, 2024 --

Training Update

Friday, May 31, 2024 -- Training Schedule Update

Earn Instructor Credentials for APCO Courses

Friday, May 31, 2024 -- Training Schedule Update

Last Chance to Register for Nexus and Leaders Dinner!

Friday, May 24, 2024 --

APCO Discusses Public Safety Priorities with FCC Leaders

Friday, May 24, 2024 --

APCO International Announces 2024 Award Winners

Friday, May 24, 2024 --

Social Workers Are at the Center of Redesigned Ramsey County (Minn.) 9-1-1 Call Center

Friday, May 24, 2024 -- Industry News

KARE 11

The new seating arrangement facilitates intra-office communications between public safety telecommunicators and social workers trained to deal with mental health issues.

Sherman (Texas) First Responders Honored for Saving Lives

Friday, May 24, 2024 -- Industry News

KXII.com

Public safety telecommunicator Arthur Coker saved a person’s life by walking a family member through CPR until emergency medical crews arrived on the scene.

APCO Supports FCC Proposal to Create New EAS Code for Missing and Endangered Adults

Friday, May 24, 2024 --

Upcoming Webinars

Friday, May 24, 2024 --

Agencies Receive APCO Agency Training Program Certification

Friday, May 24, 2024 --

New Technology and Revamped Training Push to Improve KC (Mo.) 9-1-1 Wait Times and Response

Friday, May 17, 2024 -- Industry News

KCTV 5

Automated Abandoned Callback helps by returning calls to 9-1-1 callers who hung up before public safety telecommunicators could answer.

Public Safety Telecommunicator, Firefighters Reunited With Baby They Helped Deliver

Friday, May 17, 2024 -- Industry News

Fox 8

Chagrin Valley (Ohio) Telecommunicator Katie Friday said “as a mom, I knew this was quick. Because you can tell.”

Adams County (Neb.) Will Replace Radio Equipment and Add Backup 9-1-1 Center

Friday, May 17, 2024 -- Industry News

KSNB Hastings

The county board is investing $1 million in communications after the sheriff’s department was unable to communicate with the Nebraska State Patrol during a 2021 active shooter incident.

Deadline Extended to Join Standards Working Groups

Friday, May 17, 2024 --

Application Period Open for RPL Program

Friday, May 17, 2024 --

Nexus and Leaders Dinner Two Weeks Away

Friday, May 17, 2024 -- APCO News

Vote Now for the APCO 2024 T-shirt Contest!

Friday, May 17, 2024 -- APCO News

Come Early to APCO 2024 for a Pre-Conference Course

Friday, May 17, 2024 -- APCO News

Upcoming Webinars

Friday, May 17, 2024 -- APCO News

Multi-State 9-1-1 Outage: A Nexus Scenario

Friday, May 10, 2024 --

Upcoming Webinars

Friday, May 10, 2024 --

Only a Few Days Remain to Apply for CPE

Friday, May 10, 2024 --

New APCO Illuminations Topics Begin in June

Friday, May 10, 2024 --

Agencies Receive APCO Agency Training Program Certification

Friday, May 10, 2024 --

The Monitoring Association Announces Website for Alarm Industry Validation Scoring Standard

Friday, May 10, 2024 --

Federal Grant Will Help Tazewell County (Va.) Emergency Services Upgrade Communications

Friday, May 10, 2024 -- Industry News

Bluefield Daily Telegraph

The $3,761,000 grant will provide new radios to county fire departments, rescue squads, the sheriff's office and police departments, thereby improving communications among agencies.

Social Workers Embedded in Remodeled Emergency Communications Center

Friday, May 10, 2024 -- Industry News

Government Technology

The social workers were already part of the emergency communications center but worked in a corner and are now more centrally located to improve collaboration with public safety telecommunicators.

Florida County Will Be One of the First in the Nation to Dispatch a Drone That Responds to 9-1-1 Calls

Friday, May 10, 2024 -- Industry News

Medical Xpress

Public safety telecommunicators will deploy the drone in Manatee County to deliver a defibrillator, a tourniquet or the opioid-overdose antidote naloxone.

Bridging the Digital Divide: Navigating the Challenges of Rural Broadband Deployment

Friday, May 10, 2024 -- Industry News

Content provided by Anritsu

In an era where connectivity is crucial for accessing information, services, and opportunities, the digital divide between urban and rural areas remains a significant barrier. Deploying rural broadband infrastructure is vital for bridging this gap, yet it presents a unique set of challenges that can impact project efficiency, cost, and timelines. This article delves into these challenges, offering a comprehensive analysis and real-world insights into overcoming the obstacles to ensure successful rural broadband deployment.

The Telecommunicators Are Out There

Friday, May 10, 2024 -- From the Inside Pages

Last Chance to Design APCO 2024 T-shirt

Friday, May 3, 2024 --

FCC Commissioner Gomez to Speak at Awards Dinner

Friday, May 3, 2024 --

Upcoming Webinars

Friday, May 3, 2024 --

APCO International Announces Patricia Giannini Henry as Chief of Events & Corporate Partnerships

Friday, May 3, 2024 --

APCO Recognizes New Graduates of the Certified Public-Safety Executive Program

Friday, May 3, 2024 --

Young Professional Spotlight: Shanice Scott, Guilford Metro 9-1-1

Friday, May 3, 2024 --

APCO Instructor Courses

Friday, May 3, 2024 --

Longtime Isabella (Mich.) Public Safety Telecommunicator Earns Annual Award

Friday, May 3, 2024 -- Industry News

Morning Sun

Tisha Dodd was named the Isabella County Dispatcher of the Year for her empathy and unhesitating service to the public.

Second Graders Learn to Be Comfortable in Emergent Situations

Friday, May 3, 2024 -- Industry News

KFYR TV

New Salem, North Dakota, second graders toured an emergency communications center to learn where 9-1-1 calls go and feel more confident about calling in an emergency.

Southern Utah Public Safety Telecommunicator in Right Place, Right Time to Save Man Who Collapsed During 5k Run

Friday, May 3, 2024 -- Industry News

Fox 13

Jenessa Thornton, a 15-year veteran public safety telecommunicator, performed CPR to resuscitate the man.

Baltimore Bridge Collapse: A Nexus 2024 Scenario

Friday, April 26, 2024 --

Chair the 2025 Conference Committee!

Friday, April 26, 2024 --

APCO Seeks Subject Matter Experts to Revise Standards

Friday, April 26, 2024 --

[New Webinar] Best Practices for ERCES: Expert Insights and Actionable Tips for Public Safety Stakeholders

Friday, April 26, 2024 --

Congratulations to Our NPSTW 2024 Winners

Friday, April 26, 2024 --

Teammates-in-Action: Raionna Temple, Mackenzie Bunker, Metro Nashville Department of Emergency Communications

Friday, April 26, 2024 --

APCO’s Steve Devine Talks Tech Trends in 9-1-1

Friday, April 26, 2024 -- Industry News

This article was originally posted by the First Responder Network Authority on FirstNet.gov.

Steve Devine, chief technology officer, APCO International, recently sat down with FirstNet Authority to discuss the biggest trends in 9-1-1 technology.

‘Recognize the Unsung Heroes’: Public Safety Telecommunicators Recognized as First Responders in Horry, Florence Counties (S.C.)

Friday, April 26, 2024 -- Industry News

WMBF News

The counties formally recognized that the work of telecommunicators is more than merely administrative.

Pickens Co. (S.C.) Approve Plans for State-of-the-Art Unified Emergency Communications Center

Friday, April 26, 2024 -- Industry News

7 News

Officials said the goal is to move fire, EMS, sheriff’s office and municipal police department emergency dispatch into one room to make emergency response quicker and more efficient.

'It's Above and Beyond, But It's Just the Job': 9-1-1 Telecommunicator Honored for Efforts During Call

Friday, April 26, 2024 -- Industry News

WTOL 11

“I’m gonna die,” a man in a wheelchair inside a burning house told public safety telecommunicator Trent Morelock at 3:34 a.m. Within 12 minutes a rescue was made by the fire department.

APCO Statement Concerning 9-1-1 Outages

Friday, April 19, 2024 --

President Biden Recognizes NPSTW

Friday, April 19, 2024 --

Vote for Your Favorite Entries in Our NPSTW Contest

Friday, April 19, 2024 --

Seats Open for Fundamentals of NG9-1-1 Course in Arlington, Texas

Friday, April 19, 2024 --

APCO’s RPL Program Teaches Management Skills

Friday, April 19, 2024 --

April Is Autism Awareness Month

Friday, April 19, 2024 --

Teammates-in-Action: Amy Wilson, Northwest Central Dispatch System

Friday, April 19, 2024 --

The Faces Behind 9-1-1: Madison County (Idaho) Sheriff’s Office Unveils New Emergency Communications Center

Friday, April 19, 2024 -- Industry News

East Idaho News.com

The ECC is four times larger than the space it replaced and now has five consoles, up from the previous three consoles, with additional room to expand.

Thank a Public Safety Telecommunicator This Week

Friday, April 19, 2024 -- Industry News

The Lewis County Herald

Lewis County, Kentucky, officials praised telecommunicators who react calmly and professionally as first responders to emergency situations.

Answering 9-1-1 Calls Across NELA (La.), Recognizing Safety Telecommunicators Nationwide

Friday, April 19, 2024 -- Industry News

KNOE 8

Sheriff Stephen Williams of Lincoln Parish said telecommunicators “make sense of … things that don’t make sense” and are the “unsung heroes” of the sheriff’s office.

Washington County 911 (Tenn.) Answers the Call for Budget Challenges

Friday, April 19, 2024 -- Industry News

Times News

The county has seen rising funding from an electronic device surcharge, but yearly totals remain uncertain due to the state’s complicated allocation system.

Register for Nexus and Leaders Dinner

Friday, April 12, 2024 --

Starts May 1: Learn About Crisis Intervention Training and Mental Health Calls

Friday, April 12, 2024 --

NCMEC Seeking ECC Success Stories

Friday, April 12, 2024 --

Reminder: Apply to Chair 2025 Conference Committee

Friday, April 12, 2024 --

Seats Available for Pre-Conference Courses at APCO 2024

Friday, April 12, 2024 --

Teammates-in-Action: Troop C, Missouri State Highway Patrol Communications

Friday, April 12, 2024 --

Public Safety Telecommunicators Work to Prioritize Their Mental Health

Friday, April 12, 2024 -- Industry News

Spectrum News 1

A behavioral health counselor delivers “psychological first aid” in the wake of emergencies such as those connected to children or pets or if a first responder is injured or killed.

Cuyahoga County (Ohio) Gets Federal Funding for Upgrades To 9-1-1 System

Friday, April 12, 2024 -- Industry News

Signal Cleveland

The $8 million project will identify calls via an internet protocol address, improving the ability of public safety telecommunicators to locate callers.

County Purchasing New Consoles for Emergency Communications Center

Friday, April 12, 2024 -- Industry News

Tap Into

The New Jersey agency will install 11 new consoles, increasing by four the number of public safety telecommunicators able to work at the same time.

A Message From APCO’s President in Honor of NPSTW

Friday, April 12, 2024 -- President's Channel

Registration for APCO 2024 Is Now Open!

Friday, April 5, 2024 --

APCO Advocates for Enhanced 6 GHz Interference Reporting Mechanisms to Safeguard Public Safety Communications

Friday, April 5, 2024 --

APCO Announces Meghan Architect as Chief of Staff

Friday, April 5, 2024 --

CPE Classes 17 and 18 Now Forming

Friday, April 5, 2024 --

[Webinar] Improving 9-1-1 Staff Performance & Retention: Why Targeted Quality Assurance is Essential

Friday, April 5, 2024 --

Law Enforcement Communications Training in the APCO Virtual Classroom

Friday, April 5, 2024 --

APCO Seeks Volunteers for Three Standards Revisions

Friday, April 5, 2024 --

Ideas for Celebrating NPSTW

Friday, April 5, 2024 --

Teammates-in-Action: Katie Minor, Karimah Young, Metro Nashville Department of Emergency Communications

Friday, April 5, 2024 --

MECCA 911 (W. Va.): So Far, So Good at New Facility

Friday, April 5, 2024 -- Industry News

The Dominion Post

The $10 million, 10,000-square-foot facility provides twice as much space for operations as Monongalia County’s public safety communications hub as was available in the old one.

UC Unveils New State-Of-The-Art 9-1-1 System

Friday, April 5, 2024 -- Industry News

Local 12

Decreased response times are expected thanks to the capability of routing 9-1-1 calls and texts directly to the University of Cincinnati’s emergency communications center.

Adopt a Telecommunicator During National Public Safety Telecommunicators Week

Friday, April 5, 2024 -- Industry News

UpNorthLive ABC 7

Roscommon County (Michigan) Central Dispatch is asking the public to adopt one of its 10 telecommunicators by sending items such as cards, notes, small gifts and children’s art.

BAPCO Annual Event 2024 Review

Friday, April 5, 2024 -- Industry News

British APCO

This year’s BAPCO Annual Event proved a fitting tribute to the celebration of 30 years of the Association including the introduction of our new trustees to members, awarding three more Ian Thompson Bursaries to encourage innovation in the public safety arena, and the gathering of a great many of our Past Presidents and Life Members.

Flash Day Is Monday!

Friday, March 29, 2024 --

Awards and Scholarships Close Monday!

Friday, March 29, 2024 --

2024 Leadership in Policy Award Recipients

Friday, March 29, 2024 --

APCO 2025 Conference Committee Chair

Friday, March 29, 2024 --